MCQOPTIONS
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MCQOPTIONS
This section includes 606 Mcqs, each offering curated multiple-choice questions to sharpen your General Management knowledge and support exam preparation. Choose a topic below to get started.
| 151. |
All of the following would be examples of persuasive presentationsEXCEPT |
| A. | selling a company's service to a new client. |
| B. | changing an audience's opinion to secure enough votes for an innovative new policy. |
| C. | stroking the audience's egos to validate their commitment to the organization. |
| D. | convincing upper management to accept a proposal for hiring additional personnel. |
| Answer» D. convincing upper management to accept a proposal for hiring additional personnel. | |
| 152. |
Which of the following purposes of an oral presentation is specific innature? |
| A. | "this presentation will cover interpersonal skills, telephone etiquette, and up selling." |
| B. | "this presentation will show that some departments are not providing high levels of customer service." |
| C. | "this presentation will cover customer service." |
| D. | "this presentation will explain why customers are so important to the success of the company." |
| Answer» B. "this presentation will show that some departments are not providing high levels of customer service." | |
| 153. |
An oral message is preferable to a written one when one of the goals is to |
| A. | report many specific details of a law, policy, or procedure. |
| B. | present extensive or complex financial data. |
| C. | modifies a proposal that may not be acceptable in its original form. |
| D. | minimize undesirable emotions. |
| Answer» D. minimize undesirable emotions. | |
| 154. |
The speaker presents questions or issues that both speaker and audiencehave agreed on in advance. This is characteristic of a(n) |
| A. | powerpoint presentation. |
| B. | guided presentation. |
| C. | interactive presentation. |
| D. | monologue presentation. |
| Answer» C. interactive presentation. | |
| 155. |
Good strategies for planning oral presentations include all of the followingEXCEPT |
| A. | learning about the physical conditions in which you will be speaking. |
| B. | analyzing the audience and adapting the message to them. |
| C. | incorporating proper headings and paragraph indentation. |
| D. | simplifying what you want to say. |
| Answer» D. simplifying what you want to say. | |
| 156. |
Which of the following does NOT involve communicating in theworkplace? |
| A. | answering customer letters |
| B. | listening to instructions |
| C. | lifting heavy boxes |
| D. | working on a team project |
| Answer» D. working on a team project | |
| 157. |
How many points should you limit yourself to in a typical presentation? |
| A. | one |
| B. | three |
| C. | eight |
| D. | there is no limit. |
| Answer» C. eight | |
| 158. |
Which of the following is an example of nonverbal communication? |
| A. | an online blog where employees in different cities can share ideas |
| B. | a company logo designed to project the organization's image |
| C. | an e-mail message reminding employees of an upcoming staff meeting |
| D. | a phone call from an attorney to a client |
| Answer» C. an e-mail message reminding employees of an upcoming staff meeting | |
| 159. |
Effective business communication |
| A. | decreases the number of positive responses to requests on the first try. |
| B. | increases reading time. |
| C. | increases the time that it takes disagreements to surface. |
| D. | builds a positive image of your organization. |
| Answer» E. | |
| 160. |
Which of the following is an example of an internal document? |
| A. | a performance appraisal of an employee after his first six months on the job |
| B. | a corporation's annual report released at the end of the year |
| C. | a claims adjustment letter that grants a refund to a customer for a faulty product |
| D. | a price quote for the purchase of new computers |
| Answer» E. | |
| 161. |
Which of the following is an external audience of an organization? |
| A. | peers |
| B. | superiors |
| C. | subordinates |
| D. | stockholders |
| Answer» E. | |
| 162. |
Organizations expect writing to be professional and free fromtypographical and grammatical errors, so it makes sense to |
| A. | rely exclusively on spell check software programs. |
| B. | depend on secretaries to do all of your writing. |
| C. | edit and proofread your written documents carefully and more than once. |
| D. | have documents sent out to a professional printer to have copies made |
| Answer» D. have documents sent out to a professional printer to have copies made | |
| 163. |
Writing skills for professionals in the workplace |
| A. | are rarely used because the internet has significantly reduced the need to write |
| B. | are not required because secretaries do most of the writing for professionals. |
| C. | are not necessary since form letters and pre-designed templates are now available. |
| D. | are a key job requirement that is frequently listed in professional job descriptions. |
| Answer» E. | |
| 164. |
When writing is not as good as it could be, you and your organization paythe price in all of the following EXCEPT: |
| A. | ineffective results |
| B. | reduced workload |
| C. | wasted time |
| D. | lost goodwill |
| Answer» C. wasted time | |
| 165. |
The primary purpose of a document that is written to convince readers tochange their opinions is to |
| A. | answer a question |
| B. | building goodwill |
| C. | persuade |
| D. | inform |
| Answer» D. inform | |
| 166. |
Which of the following is NOT an important aspect of working in teams? |
| A. | drawing on each team member's strengths |
| B. | resolving conflicts constructively |
| C. | cooperating with others |
| D. | assigning your work to others |
| Answer» E. | |
| 167. |
Information overload |
| A. | keeps people well informed and up to date |
| B. | forces people to be selective about the messages they open and read. |
| C. | is a primary purpose of informative and positive messages. |
| D. | ensures that people get all the important information that they need |
| Answer» C. is a primary purpose of informative and positive messages. | |
| 168. |
Which of the following is characteristic of a chronological resume? |
| A. | Appropriate for experienced candidates |
| B. | Mentions most recent job or qualification first |
| C. | Appropriate when education and experience are unrelated to the job applied for |
| D. | Both a & b |
| Answer» E. | |
| 169. |
Advantage of written communication |
| A. | Save time. |
| B. | Save money. |
| C. | Permanent reco |
| Answer» D. | |
| 170. |
Which one is an effective audio-visual communication. |
| A. | Cinema. |
| B. | Television. |
| C. | Drama |
| D. | All the above. |
| Answer» E. | |
| 171. |
In ------------- layout of letter, every line begins at left margin and thus makeseach paragraph look like a distinct block of message. |
| A. | Full block |
| B. | Semi-block |
| C. | Simplified |
| D. | All the above. |
| Answer» B. Semi-block | |
| 172. |
The primary role of a moderator is to: |
| A. | Facilitate the smooth functioning of the GD |
| B. | Keep track of time |
| C. | Announce the GD topic |
| D. | Interfere during the GD |
| Answer» B. Keep track of time | |
| 173. |
A message may be understood by an average educated person, if FOGINDEX is: |
| A. | More than 15 |
| B. | Less than 15 |
| C. | Negative |
| D. | Zero |
| Answer» C. Negative | |
| 174. |
Any letter designed and directed to the exchange of information connectedwith trade and trade related activities is known as: |
| A. | Business Report |
| B. | Business enquiry |
| C. | Business letter |
| D. | Business memos |
| Answer» D. Business memos | |
| 175. |
Our purpose in a ---------- presentation is to move your audience to take yoursuggested action. |
| A. | Informative |
| B. | Persuasive |
| C. | Image building |
| D. | Decision making |
| Answer» C. Image building | |
| 176. |
Gossip and rumour are part of ---------communication. |
| A. | Formal. |
| B. | Informal. |
| C. | Horizontal. |
| D. | Vertical. |
| Answer» C. Horizontal. | |
| 177. |
Listening, reading, speaking and writing are all types of : |
| A. | Communication skills. |
| B. | Emotional barriers. |
| C. | Evaluation techniques. |
| D. | Nonverbal communication. |
| Answer» B. Emotional barriers. | |
| 178. |
Dialogic listening is also known as: |
| A. | Empathetic listening |
| B. | Therapeutic listening |
| C. | Relational listening |
| D. | Active listening |
| Answer» E. | |
| 179. |
A synopsis of the most relevant professional experiences you have for theparticular job for which you are applying. |
| A. | Resume |
| B. | Curriculum vitae |
| C. | Application letter |
| D. | Hand-outs |
| Answer» B. Curriculum vitae | |
| 180. |
The minute books are the ____book of the company. |
| A. | Subsidiary. |
| B. | Statutory. |
| C. | Obligatory. |
| D. | Secondary. |
| Answer» C. Obligatory. | |
| 181. |
------------ is a document sent with your resume to provide additionalinformation on your skills and experience. |
| A. | Hand-outs |
| B. | Curriculum vitae |
| C. | Application letter |
| D. | Sales letter |
| Answer» C. Application letter | |
| 182. |
Receiving a sales order is an example of: |
| A. | Vertical communication |
| B. | Horizontal communication |
| C. | Internal communication |
| D. | External communication |
| Answer» E. | |
| 183. |
Down ward communication and Upward communication are : |
| A. | Vertical communication |
| B. | Horizontal communication |
| C. | Diagonal communication |
| D. | None of these |
| Answer» B. Horizontal communication | |
| 184. |
Gestural communication is a ______ |
| A. | Non-Verbal Message. |
| B. | Direct conversation. |
| C. | oral communication |
| D. | Written. |
| Answer» B. Direct conversation. | |
| 185. |
Communication barriers are; |
| A. | A receiver's response to a message. |
| B. | Avenues through which messages are delivered. |
| C. | Obstacles that interfere with the understanding of a message. |
| D. | The circumstances under which communication takes place. |
| Answer» D. The circumstances under which communication takes place. | |
| 186. |
Different components of the presentation that attract the attention of audience are: |
| A. | Hand-outs |
| B. | Cue-cards |
| C. | Attention grabbers |
| D. | None of these |
| Answer» D. None of these | |
| 187. |
Four essential elements of good listening process are: |
| A. | Attention, Hear, Understand, Respond |
| B. | Attention, Hear, Understand, Remember |
| C. | Accept, Hear, Update, Remember |
| D. | Adopt, Hear, Understand, Respond |
| Answer» C. Accept, Hear, Update, Remember | |
| 188. |
Communication problems otherwise known as |
| A. | Enquire. |
| B. | Barriers. |
| C. | Encoding. |
| D. | Decoding. |
| Answer» C. Encoding. | |
| 189. |
Which of the following indicates the correct sequence of the elements ofcommunication in the communication process? |
| A. | Sender, Receiver, Channel, Message, Feedback |
| B. | Receiver, Feedback, Sender, Message, Channel |
| C. | Sender, Channel, Message, feedback, Receiver |
| D. | Sender, Message, Channel, Receiver, Feedback |
| Answer» E. | |
| 190. |
Horizontal communication flows through _______ |
| A. | Face-to-face discussion. |
| B. | Telephonic talk. |
| C. | Periodical meeting. |
| D. | All the above. |
| Answer» E. | |
| 191. |
------------ tells how our body communicates. |
| A. | Paralanguage |
| B. | Kinesics |
| C. | Chronemics |
| D. | Proxemics |
| Answer» C. Chronemics | |
| 192. |
Which of the following is not an element of front matters of business report? |
| A. | Introduction |
| B. | Cover letter |
| C. | Acknowledgement |
| D. | Table of contents |
| Answer» B. Cover letter | |
| 193. |
In ----------speakers’ choice of words unintentionally communicates somethingmore than what the actual words state. |
| A. | Unintended communication |
| B. | Meta communication |
| C. | Active communication |
| D. | Fathom communication |
| Answer» C. Active communication | |
| 194. |
Memo is derived from a Latin word which means : |
| A. | A thing which must be remembered |
| B. | A thing which must be memorized |
| C. | A thing which must be written |
| D. | A thing which must be communicated |
| Answer» B. A thing which must be memorized | |
| 195. |
-------- are used by an organisation as a means of having written records of established practices such as instructions on how to undertake specific tasks and work policies. |
| A. | Manuals |
| B. | Memos |
| C. | Letters |
| D. | All the above |
| Answer» B. Memos | |
| 196. |
Which of the following is not a type of business letter? |
| A. | Business enquiry |
| B. | Sales letter |
| C. | Quotations |
| D. | Reference letter. |
| Answer» E. | |
| 197. |
-------------- is a systematic oral exchange of information, views and opinions about atopic, issue, problem or situation among members of a group who share certain common objectives. |
| A. | Presentation |
| B. | Group discussion |
| C. | Group interview |
| D. | All of these |
| Answer» C. Group interview | |
| 198. |
Formal Interview is also known as............. |
| A. | Planned interview |
| B. | Unstructured interview |
| C. | Group interview |
| D. | None of these |
| Answer» B. Unstructured interview | |
| 199. |
Communication starts with: |
| A. | Encoding |
| B. | Sender |
| C. | Channel |
| D. | Feedback |
| Answer» C. Channel | |
| 200. |
A ----------- is also known as a ’cover letter’ |
| A. | Resume |
| B. | Curriculum vitae |
| C. | Application letter |
| D. | Sales letter |
| Answer» D. Sales letter | |