Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges 5000 for repairing it. Which dimension of product quality is poorly reflected here?

Surya inspected his newly purchased bicycle and found a defect on its

1.	Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges 5000 for repairing it. Which dimension of product quality is poorly reflected here?
A.	Aesthetics
B.	Features
C.	Serviceability
D.	Reputation
Answer» D. Reputation

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Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges 5000 for repairing it. Which dimension of product quality is poorly reflected here?

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