MCQOPTIONS
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MCQOPTIONS
This section includes 13 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Evaluation of field stock and spare parts fall under the category of ______ |
| A. | Purchasing Appraisal Costs |
| B. | Operations Appraisal Costs |
| C. | External Appraisal Costs |
| D. | External Failure Costs |
| Answer» D. External Failure Costs | |
| 2. |
Receiving or incoming inspections and tests fall under the category of ______ |
| A. | Purchasing Appraisal Costs |
| B. | Operations Appraisal Costs |
| C. | External Appraisal Costs |
| D. | External Failure Costs |
| Answer» B. Operations Appraisal Costs | |
| 3. |
Retrofit costs fall under the category of _______ |
| A. | Appraisal Costs |
| B. | Prevention Costs |
| C. | Internal Failure Costs |
| D. | External Failure Costs |
| Answer» E. | |
| 4. |
Quality improvement, Quality education, and Quality performance reporting fall under the category of _______ |
| A. | Appraisal Costs |
| B. | Prevention Costs |
| C. | Internal Failure Costs |
| D. | External Failure Costs |
| Answer» C. Internal Failure Costs | |
| 5. |
Which of the following does not belong to External Failure Costs? |
| A. | Complaint investigations |
| B. | Warranty claims |
| C. | Liability costs |
| D. | Supplier quality planning |
| Answer» E. | |
| 6. |
Which of the following does not belong to Internal Failure Costs? |
| A. | Rework due to Design Changes |
| B. | Scrap due to Design Changes |
| C. | Design Corrective Action |
| D. | Returned Goods |
| Answer» E. | |
| 7. |
Which of the following does not belong to Prevention Costs? |
| A. | Marketing research |
| B. | Customer/User perception surveys |
| C. | Design quality progress reviews |
| D. | Lost sales |
| Answer» E. | |
| 8. |
Mathematically, the cost of quality equals to _______ |
| A. | Prevention Costs + Appraisal Costs + Internal Failure Costs + External Failure Costs |
| B. | Prevention Costs + Appraisal Costs + Internal Failure Costs – External Failure Costs |
| C. | Prevention Costs + Appraisal Costs + Internal Failure Costs * External Failure Costs |
| D. | Prevention Costs – Appraisal Costs + Internal Failure Costs + External Failure Costs |
| Answer» B. Prevention Costs + Appraisal Costs + Internal Failure Costs – External Failure Costs | |
| 9. |
Costs associated with appraising a product or service for conformance to requirements is called ______ |
| A. | Prevention Costs |
| B. | Appraisal Costs |
| C. | Internal Failure Costs |
| D. | External Failure Costs |
| Answer» C. Internal Failure Costs | |
| 10. |
Costs associated with the prevention of non-conformance to requirements is called _______ |
| A. | Prevention Costs |
| B. | Appraisal Costs |
| C. | Internal Failure Costs |
| D. | External Failure Costs |
| Answer» B. Appraisal Costs | |
| 11. |
Costs associated with non-conformance or the costs due to poor quality is called ______ |
| A. | Cost of Good Quality |
| B. | Cost of Poor Quality |
| C. | Cost of Improvement |
| D. | Cost of Planning |
| Answer» C. Cost of Improvement | |
| 12. |
Costs associated with improving quality or cost of conformance is called _______ |
| A. | Cost of Good Quality |
| B. | Cost of Poor Quality |
| C. | Cost of Improvement |
| D. | Cost of Planning |
| Answer» B. Cost of Poor Quality | |
| 13. |
The cost associated with NOT producing quality products or services is called ________ |
| A. | Cost of Quality |
| B. | Cost of Poor Quality Product |
| C. | Cost of Mistake |
| D. | Cost of Poor Quality Service |
| Answer» B. Cost of Poor Quality Product | |