Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of product quality is poorly reflected here?

Paul found a defect in his newly purchased television set. He called t

1.	Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of product quality is poorly reflected here?
A.	Features
B.	Aesthetics
C.	Serviceability
D.	Reputation
Answer» D. Reputation

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