MCQOPTIONS
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MCQOPTIONS
This section includes 11 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
In which part of the House of Quality ‘degree of technical difficulty’ can be located? |
| A. | Customer requirements |
| B. | Prioritized customer requirements |
| C. | Technical descriptors |
| D. | Prioritized technical descriptors |
| Answer» E. | |
| 2. |
In which part of the House of Quality ‘product design characteristics’ can be located? |
| A. | Customer requirements |
| B. | Prioritized customer requirements |
| C. | Technical descriptors |
| D. | Prioritized technical descriptors |
| Answer» D. Prioritized technical descriptors | |
| 3. |
The technical descriptors are the ________ |
| A. | Voice of the customer |
| B. | Voice of the manager |
| C. | Voice of the owner |
| D. | Voice of the organization |
| Answer» E. | |
| 4. |
The interrelationship between technical descriptors in the House of Quality is given by _____ |
| A. | Relationship matrix |
| B. | Trade-off matrix |
| C. | Customer matrix |
| D. | Customer requirement matrix |
| Answer» C. Customer matrix | |
| 5. |
Which of the following is not an item included in the prioritized customer requirements in the House of Quality? |
| A. | Customer importance rating |
| B. | Customer benchmarking |
| C. | Sales point |
| D. | Technical benchmarking |
| Answer» E. | |
| 6. |
What does the relationship matrix in the House of Quality represent? |
| A. | Correlation between customer requirements and technical descriptors |
| B. | Correlation between good and bad customers |
| C. | Correlation between the organization’s profit and loss |
| D. | Correlation between good and bad investors |
| Answer» B. Correlation between good and bad customers | |
| 7. |
HOQ refers to _________ |
| A. | Headquarters |
| B. | High Quality |
| C. | House of Quality |
| D. | Head of Quality |
| Answer» D. Head of Quality | |
| 8. |
Which tool is used to break down the complex customer needs into key customer needs in QFD approach? |
| A. | Voice of customers |
| B. | Affinity diagram |
| C. | Poka Yoke |
| D. | 5S |
| Answer» C. Poka Yoke | |
| 9. |
Which of the following is not a technique used to capture customer requirements for the QFD approach? |
| A. | Market surveys |
| B. | Customer surveys |
| C. | Cash receipt |
| D. | Customer complaints |
| Answer» D. Customer complaints | |
| 10. |
QFD has a complete focus on the ‘voice of the customer’? |
| A. | True |
| B. | False |
| Answer» B. False | |
| 11. |
The approach of QFD in product design leads to customer-driven products. |
| A. | True |
| B. | False |
| Answer» B. False | |