MCQOPTIONS
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MCQOPTIONS
This section includes 8 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Company X, Company Y, and Company Z are mobile manufacturers. They have been in the market for 10 years. Company X has the record of solving all the problems reported by their customers while Company Y and Company Z have the record of solving 80% and 85% of the problems reported by their customers respectively. Which company will have the highest reputation? |
| A. | Company X |
| B. | Company Y |
| C. | Company Z |
| D. | Reputation cannot be compared |
| Answer» B. Company Y | |
| 2. |
Nancy went to purchase a new refrigerator for her house. She finds scratches on most of the refrigerators at the shop. Which dimension of product quality is poorly reflected here? |
| A. | Aesthetics |
| B. | Reputation |
| C. | Durability |
| D. | Reliability |
| Answer» B. Reputation | |
| 3. |
The dimension of product quality which appreciates agile manufacturing is ________ |
| A. | Aesthetics |
| B. | Reputation |
| C. | Responsiveness |
| D. | Conformance |
| Answer» D. Conformance | |
| 4. |
Rajesh went to the market to purchase a khadi cloth for his father. The khadi cloth which the shopkeeper showed him was white in color, but it had patches of dust over it at many places. Which dimension of product quality was poorly reflected by the shopkeeper? |
| A. | Reputation |
| B. | Serviceability |
| C. | Durability |
| D. | Aesthetics |
| Answer» E. | |
| 5. |
Which dimension of product quality is best reflected when a manufacturer ensures multiple slots in a mobile phone for different sized sim cards? |
| A. | Responsiveness |
| B. | Serviceability |
| C. | Aesthetics |
| D. | Reputation |
| Answer» B. Serviceability | |
| 6. |
Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges 5000 for repairing it. Which dimension of product quality is poorly reflected here? |
| A. | Aesthetics |
| B. | Features |
| C. | Serviceability |
| D. | Reputation |
| Answer» D. Reputation | |
| 7. |
Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of product quality is poorly reflected here? |
| A. | Features |
| B. | Aesthetics |
| C. | Serviceability |
| D. | Reputation |
| Answer» D. Reputation | |
| 8. |
Ramesh called customer care to complain about his defective printer. The customer care tells him that it takes 2 months to repair the kind of defect Ramesh is facing with the printer. Which dimension of product quality is poorly reflected here? |
| A. | Features |
| B. | Aesthetics |
| C. | Reputation |
| D. | Serviceability |
| Answer» E. | |