Explore topic-wise MCQs in Total Quality Management.

This section includes 13 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.

1.

Evaluation of field stock and spare parts fall under the category of ______

A. Purchasing Appraisal Costs
B. Operations Appraisal Costs
C. External Appraisal Costs
D. External Failure Costs
Answer» D. External Failure Costs
Discussion
2.

Receiving or incoming inspections and tests fall under the category of ______

A. Purchasing Appraisal Costs
B. Operations Appraisal Costs
C. External Appraisal Costs
D. External Failure Costs
Answer» B. Operations Appraisal Costs
Discussion
3.

Retrofit costs fall under the category of _______

A. Appraisal Costs
B. Prevention Costs
C. Internal Failure Costs
D. External Failure Costs
Answer» E.
Discussion
4.

Quality improvement, Quality education, and Quality performance reporting fall under the category of _______

A. Appraisal Costs
B. Prevention Costs
C. Internal Failure Costs
D. External Failure Costs
Answer» C. Internal Failure Costs
Discussion
5.

Which of the following does not belong to External Failure Costs?

A. Complaint investigations
B. Warranty claims
C. Liability costs
D. Supplier quality planning
Answer» E.
Discussion
6.

Which of the following does not belong to Internal Failure Costs?

A. Rework due to Design Changes
B. Scrap due to Design Changes
C. Design Corrective Action
D. Returned Goods
Answer» E.
Discussion
7.

Which of the following does not belong to Prevention Costs?

A. Marketing research
B. Customer/User perception surveys
C. Design quality progress reviews
D. Lost sales
Answer» E.
Discussion
8.

Mathematically, the cost of quality equals to _______

A. Prevention Costs + Appraisal Costs + Internal Failure Costs + External Failure Costs
B. Prevention Costs + Appraisal Costs + Internal Failure Costs – External Failure Costs
C. Prevention Costs + Appraisal Costs + Internal Failure Costs * External Failure Costs
D. Prevention Costs – Appraisal Costs + Internal Failure Costs + External Failure Costs
Answer» B. Prevention Costs + Appraisal Costs + Internal Failure Costs – External Failure Costs
Discussion
9.

Costs associated with appraising a product or service for conformance to requirements is called ______

A. Prevention Costs
B. Appraisal Costs
C. Internal Failure Costs
D. External Failure Costs
Answer» C. Internal Failure Costs
Discussion
10.

Costs associated with the prevention of non-conformance to requirements is called _______

A. Prevention Costs
B. Appraisal Costs
C. Internal Failure Costs
D. External Failure Costs
Answer» B. Appraisal Costs
Discussion
11.

Costs associated with non-conformance or the costs due to poor quality is called ______

A. Cost of Good Quality
B. Cost of Poor Quality
C. Cost of Improvement
D. Cost of Planning
Answer» C. Cost of Improvement
Discussion
12.

Costs associated with improving quality or cost of conformance is called _______

A. Cost of Good Quality
B. Cost of Poor Quality
C. Cost of Improvement
D. Cost of Planning
Answer» B. Cost of Poor Quality
Discussion
13.

The cost associated with NOT producing quality products or services is called ________

A. Cost of Quality
B. Cost of Poor Quality Product
C. Cost of Mistake
D. Cost of Poor Quality Service
Answer» B. Cost of Poor Quality Product
Discussion