All of the following are differences between manufacturing and service operations EXCEPT

productivity is easier to measure in manufacturing operations

quality is more easily measured in service operations.

productivity is easier to measure in manufacturing operations

contact with customers is more prevalent with persons working in service operations.

accumulation or decrease in inventory of finished products is more

Walter Shewhart is listed among the most important people of POM because of his contributions to

measuring productivity in the service sector

is a process used to determine the maintenance requirements of any physical asset in its operating context?

reliability centered maintenance

Which of the following is not a characteristic of intermittent production system?

the flow of production is intermittent.

the volume of production is generally small.

a single product is manufactured in bulk.

94 + Mcqs in Operations Management in Bachelor of Business Administration (BBA) Page 1 McqOptions

1.	If inputs decrease while output remains constant, what will happen to productivity?
A.	) it will increase
B.	it will decrease
C.	it will remain the same
D.	it is impossible to tell
Answer» B. it will decrease

Discussion

2.	.is the management of all activities directly related to the production of goods and services
A.	productionmanagement
B.	finance control
C.	employee development
D.	all of these
Answer» B. finance control

Discussion

3.	refers to the verification of and confirmation towards the requirements of an entity.
A.	inspection.
B.	pricing.
C.	alteration.
D.	none of these.
Answer» B. pricing.

Discussion

4.	All of the following are differences between manufacturing and service operations EXCEPT
A.	quality is more easily measured in service operations.
B.	productivity is easier to measure in manufacturing operations
C.	contact with customers is more prevalent with persons working in service operations.
D.	accumulation or decrease in inventory of finished products is more
Answer» B. productivity is easier to measure in manufacturing operations

Discussion

5.	is the sum all the observations and divided by the total number of observations?
A.	median
B.	mode
C.	mean
D.	none of these
Answer» D. none of these

Discussion

6.	is the process of randomly inspecting a sample of goods and deciding whether to accept the entire lot based on the results
A.	statistical process control.
B.	acceptance sampling
C.	(a) and (b)
D.	none of these
Answer» C. (a) and (b)

Discussion

7.	Walter Shewhart is listed among the most important people of POM because of his contributions to
A.	assembly line production
B.	measuring productivity in the service sector
C.	statistical quality control
D.	just-in-time inventory methods
Answer» D. just-in-time inventory methods

Discussion

8.	The person most responsible for popularizing interchangeable parts in manufacturing was
A.	eli whitney
B.	whitney houston
C.	sergio farmerson
D.	lillian gilbreth
Answer» B. whitney houston

Discussion

9.	This cost is the cost associated with measuring evaluating, or auditing products or services to assure conformance to quality standards and performance requirements
A.	prevention cost
B.	appraisal cost
C.	failure cost
D.	none of the above
Answer» C. failure cost

Discussion

10.	is a system that is used to maintain a desired level of quality in a product or service.
A.	economic ordering quantity
B.	quality control
C.	knowledge management
D.	manpower planning
Answer» C. knowledge management

Discussion

11.	is a graphical tool to analyse and time the small, physical actions of workers and machine in performing a routine, repetitive, worker- machine task so that idle time can be identified
A.	activity chart
B.	metrics
C.	(a) and (b)
D.	none of these
Answer» B. metrics

Discussion

12.	This cost is the costs resulting from products or services not conforming to requirements or user needs.
A.	prevention cost
B.	appraisal cost
C.	failure cost
D.	none of the above
Answer» D. none of the above

Discussion

13.	is the level of output volume for which total cost equals total revenues
A.	profit
B.	breakeven point
C.	sales
D.	all of these
Answer» C. sales

Discussion

14.	. is a process of representing each item by a number, the digit of which indicates the group, the sub-group, the type and the dimension of the item.
A.	codification
B.	classification
C.	duplication
D.	none of these
Answer» B. classification

Discussion

15.	.is a Manufacturing systems utilizing computer software programs that control the actual machine on the shop floor.
A.	complex manufacturing
B.	computer aided manufacturing
C.	( a )and (b)
D.	none of these
Answer» C. ( a )and (b)

Discussion

16.	..is the process of creating and using mathematical representations of management problems and organizations to predict outcomes of proposed courses of action
A.	mathematical modelling
B.	physical modelling
C.	service queries
D.	.none of these
Answer» B. physical modelling

Discussion

17.	deals with decision-making related to production processes so that the resulting goods or services are produced according to specifications, in the amount and by the schedule demanded and out of minimum cost.
A.	production management
B.	marketing management
C.	financemanagement
D.	capital structure
Answer» B. marketing management

Discussion

18.	is the degree to which the design specifications for a product or service are appropriate to its function and use, and the degree to which a product or service conforms to its design specifications
A.	quantity
B.	quality
C.	price
D.	cost
Answer» C. price

Discussion

19.	is a process used to determine the maintenance requirements of any physical asset in its operating context?
A.	reliability centered maintenance
B.	preventive cost
C.	unavoidable cost
D.	none of these
Answer» B. preventive cost

Discussion

20.	..is the application or techniques designed to establish the time for a qualified worker to carry out a specified job at a defined level or performance
A.	work measurement
B.	work delay
C.	work atmosphere
D.	none of these
Answer» B. work delay

Discussion

21.	.is the part of an organization that produces the organization s physical goods and services.
A.	operating system
B.	marketing system
C.	financial system
D.	all of these
Answer» B. marketing system

Discussion

22.	Which of the following is used for issuing materials to different production departments
A.	material requisition
B.	purchase requisition
C.	purchase order
D.	none of these
Answer» B. purchase requisition

Discussion

23.	Stores department issues materials to the production department on the basis of
A.	goodsreceived note
B.	purchase requisition
C.	stores requisition
D.	material transfer note
Answer» D. material transfer note

Discussion

24.	..starts from some data in the future and schedules the required operations in reverse sequence
A.	scheduling
B.	backward scheduling
C.	forward scheduling
D.	all of these
Answer» C. forward scheduling

Discussion

25.	.is a time table for performing activities utilizing resources or allocating activities
A.	scheduling
B.	engineering
C.	reporting
D.	communication
Answer» B. engineering

Discussion

26.	In this sampling plan, the inspection results of two sample sizes are used to decide whether to accept or reject the complete lot.
A.	single sampling plan
B.	double sampling plan
C.	questionnaire
D.	census investigation
Answer» C. questionnaire

Discussion

27.	In , machines and other supporting services are located according to the processing sequence of the product
A.	project lay out
B.	product lay out
C.	combination lay out
D.	none of these
Answer» C. combination lay out

Discussion

28.	.is the quantity that should be carried by the company so that production is not affected before the next deliver arrives.
A.	minimum stock level
B.	maximum stock level
C.	re order level
D.	all of these
Answer» B. maximum stock level

Discussion

29.	The process of buying large quantities of items when its price is low so that tentative profits can be obtained by selling them at higher prices is called ..
A.	speculative purchasing
B.	group purchasing
C.	tender purchasing
D.	none of these
Answer» B. group purchasing

Discussion

30.	Which of the following factor affects the choice of the plant location selection decision?
A.	capital requirement.
B.	government policy
C.	climate conditions
D.	all of these
Answer» E.

Discussion

31.	Statistical inference applied to product quality: quality control charts are contributed by
A.	w.a. shewart
B.	h.f.dodge&h.g.roming
C.	p.m.blacker& others
D.	john mauchlly and j.p.eckert
Answer» B. h.f.dodge&h.g.roming

Discussion

32.	Which one of the following is not a part of production planning and control?
A.	follow-up
B.	financial leverage
C.	routing
D.	scheduling
Answer» C. routing

Discussion

33.	.refers to the process of creating new products or modifying the existing ones within a predetermined time frame and cost price
A.	product design
B.	product development
C.	market development
D.	none of these
Answer» C. market development

Discussion

34.	refers to the development of the concept or idea of a product in terms of specifications which are required for transforming the idea in to product
A.	product design
B.	product development
C.	(a) and (b)
D.	none of these
Answer» B. product development

Discussion

35.	is the process of determining which job to start first and in what order other jobs should be processed on the machine or in work centre
A.	job sequencing
B.	priority rules
C.	batch production
D.	none of these
Answer» B. priority rules

Discussion

36.	In the case of . the products are produced as per the specifications of the customers within prefixed time and cost.
A.	mass production
B.	job production
C.	both of these
D.	none of these
Answer» C. both of these

Discussion

37.	is the highest reasonable output rate which can be achieved with the current product specifications, product mix, work force, plant and equipment.
A.	publicity
B.	capacity
C.	(a) and (b)
D.	none of these
Answer» C. (a) and (b)

Discussion

38.	..is the system in whichitems are processed in lots and a new lot is undertaken for production only when the production on all items of a lot is complete.
A.	job production
B.	batch production
C.	mass production
D.	none of these
Answer» C. mass production

Discussion

39.	The layout in which all the equipment sperforming similar tasks are grouped together is called ..
A.	)product lay out
B.	process lay out
C.	combination lay out
D.	none of these
Answer» C. combination lay out

Discussion

40.	is the capacity that specifies a theoretical upper limit above the usual rate of routine operations.
A.	maximum capacity
B.	effective capacity
C.	actual capacity
D.	none of these.
Answer» B. effective capacity

Discussion

41.	.. is the configuration of departments, work centres and equipment in the conversion process.
A.	plant lay out
B.	plant locations
C.	(a) and (b)
D.	none of these.
Answer» B. plant locations

Discussion

42.	The lay out in which production operation is performed in a fixed position is called .
A.	project lay out
B.	product lay out
C.	(a) and(b)
D.	none of these
Answer» B. product lay out

Discussion

43.	is used to monitor characteristics that can be measured and have a continuum of values such as height, weight, volume etc.
A.	control chart of attributes
B.	control chart for variables
C.	(a) and (b)
D.	none of these
Answer» C. (a) and (b)

Discussion

44.	..is used to monitor characteristics that have discrete values and can be counted
A.	control chart for variables.
B.	control chart for attributes
C.	(a) and (b)
D.	none of these
Answer» C. (a) and (b)

Discussion

45.	..is an organized creative approach which has its objective, the efficient identification of unnecessary cost cost which provides neither quality nor use nor life nor appearance nor customer features.
A.	money chain
B.	value analysis
C.	supply chain
D.	none of these
Answer» C. supply chain

Discussion

46.	..is a group of workers from the same area who usually meet to discuss their problems, investigate, recommend solutions and to corrective actions
A.	quality problems
B.	quality circle
C.	quantify value
D.	none of these
Answer» C. quantify value

Discussion

47.	is the systematic recording and critical examination of existing and the proposed way of doing work as a means of developing effective methods.
A.	method study
B.	time study
C.	time booking
D.	none of these
Answer» B. time study

Discussion

48.	Which of the following is not a characteristic of intermittent production system?
A.	the flow of production is intermittent.
B.	the volume of production is generally small.
C.	a single product is manufactured in bulk.
D.	none of these
Answer» D. none of these

Discussion

49.	The risk or probability of incorrectly concluding that the conversion process is out of control.
A.	type 1 error
B.	type 2 errors
C.	(a) and (b)
D.	none of these
Answer» B. type 2 errors

Discussion

50.	It is a chart where activities of more than subject (worker or equipment) are each recorded on a common time scale to show their inter-relationship.
A.	single activity chart
B.	multiple activity charts
C.	charting
D.	none of these
Answer» C. charting

Discussion

Explore topic-wise MCQs in Bachelor of Business Administration (BBA).

If inputs decrease while output remains constant, what will happen to productivity?

.is the management of all activities directly related to the production of goods and services

refers to the verification of and confirmation towards the requirements of an entity.

All of the following are differences between manufacturing and service operations EXCEPT

is the sum all the observations and divided by the total number of observations?

is the process of randomly inspecting a sample of goods and deciding whether to accept the entire lot based on the results

Walter Shewhart is listed among the most important people of POM because of his contributions to

The person most responsible for popularizing interchangeable parts in manufacturing was

This cost is the cost associated with measuring evaluating, or auditing products or services to assure conformance to quality standards and performance requirements

is a system that is used to maintain a desired level of quality in a product or service.

is a graphical tool to analyse and time the small, physical actions of workers and machine in performing a routine, repetitive, worker- machine task so that idle time can be identified

This cost is the costs resulting from products or services not conforming to requirements or user needs.

is the level of output volume for which total cost equals total revenues

. is a process of representing each item by a number, the digit of which indicates the group, the sub-group, the type and the dimension of the item.

.is a Manufacturing systems utilizing computer software programs that control the actual machine on the shop floor.

..is the process of creating and using mathematical representations of management problems and organizations to predict outcomes of proposed courses of action

deals with decision-making related to production processes so that the resulting goods or services are produced according to specifications, in the amount and by the schedule demanded and out of minimum cost.

is the degree to which the design specifications for a product or service are appropriate to its function and use, and the degree to which a product or service conforms to its design specifications

is a process used to determine the maintenance requirements of any physical asset in its operating context?

..is the application or techniques designed to establish the time for a qualified worker to carry out a specified job at a defined level or performance

.is the part of an organization that produces the organization s physical goods and services.

Which of the following is used for issuing materials to different production departments

Stores department issues materials to the production department on the basis of

..starts from some data in the future and schedules the required operations in reverse sequence

.is a time table for performing activities utilizing resources or allocating activities

In this sampling plan, the inspection results of two sample sizes are used to decide whether to accept or reject the complete lot.

In , machines and other supporting services are located according to the processing sequence of the product

.is the quantity that should be carried by the company so that production is not affected before the next deliver arrives.

The process of buying large quantities of items when its price is low so that tentative profits can be obtained by selling them at higher prices is called ..

Which of the following factor affects the choice of the plant location selection decision?

Statistical inference applied to product quality: quality control charts are contributed by

Which one of the following is not a part of production planning and control?

.refers to the process of creating new products or modifying the existing ones within a predetermined time frame and cost price

refers to the development of the concept or idea of a product in terms of specifications which are required for transforming the idea in to product

is the process of determining which job to start first and in what order other jobs should be processed on the machine or in work centre

In the case of . the products are produced as per the specifications of the customers within prefixed time and cost.

is the highest reasonable output rate which can be achieved with the current product specifications, product mix, work force, plant and equipment.

..is the system in whichitems are processed in lots and a new lot is undertaken for production only when the production on all items of a lot is complete.

The layout in which all the equipment sperforming similar tasks are grouped together is called ..

is the capacity that specifies a theoretical upper limit above the usual rate of routine operations.

.. is the configuration of departments, work centres and equipment in the conversion process.

The lay out in which production operation is performed in a fixed position is called .

is used to monitor characteristics that can be measured and have a continuum of values such as height, weight, volume etc.

..is used to monitor characteristics that have discrete values and can be counted

..is an organized creative approach which has its objective, the efficient identification of unnecessary cost cost which provides neither quality nor use nor life nor appearance nor customer features.

..is a group of workers from the same area who usually meet to discuss their problems, investigate, recommend solutions and to corrective actions

is the systematic recording and critical examination of existing and the proposed way of doing work as a means of developing effective methods.

Which of the following is not a characteristic of intermittent production system?

The risk or probability of incorrectly concluding that the conversion process is out of control.

It is a chart where activities of more than subject (worker or equipment) are each recorded on a common time scale to show their inter-relationship.