Organizations put maximum effort in measuring performance of organizational people because:

it makes procedures cost effective.

it helps in detecting the problems

it assists in implementing new technology

W. Edwards Deming would likely say that a policy of ranking employees violates which basic quality principle

focus on the process and not the individual

assign 85% of the responsibility to management

Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation?

it involves too much customer interaction.

his job may not be structured to suit his preferences

it involves physical toughness.

it involves too much customer interaction.

The project manager's leadership style should be matched to the corresponding developmental level of the project team and should move through successive steps in the following order

disciplinary, autocratic, participative

staff planning, team training, performance monitoring

team building, team development, responsibility assignment

directing, coaching, supporting, delegating.

In building team confidence in himself, a project manager should __________ with team members and avoid __________.

practice what he preaches; social contracts.

set limited times and opportunities for discussions; social contracts

encourage open conversations; politics.

practice what he preaches; social contracts.

encourage frank discussions; making promises.

Team building, with all of its success orientation, may have some limitations under certain identified conditions. Two such conditions are __________

poor project tools and lack of project planning

lack of top management support and too much supervision by top management.

lack of top management support and an inept project manager

unproductive people on the project team and an inept project manager.

In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?

occupational safety and health officer

To manage employees in a manner that allows human capital to develop as a source of competitive advantage, managers need to be sure to do all of the following except:

provide training programs that provide skill enhancement

identify, recruit, and hire the best talent available.

provide opportunities for development on the job

To build human capital in organizations, managers should rely upon staffing programs that focus on:

identifying cheap sources of qualified labour.

identifying and hiring the best and brightest talent available.

identifying college graduates with the requisite skills.

identifying individuals with highly specialized skills

A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan

job announcements are posted on the company bulletin board.

all job applicants must have a recommendation from current or past employee

insurance premiums from former employers of all applicants are analyzed

job requirements are determined based on skills, knowledge and abilities.

job announcements are posted on the company bulletin board.

57 + Mcqs in Industrial Relations in Bachelor of Business Administration (BBA) Page 1 McqOptions

1.	________ can be defined as the relationship between the management and employees of an industry
A.	interpersonal relations
B.	industrial relations
C.	organizational relations
D.	employment relations
Answer» C. organizational relations

Discussion

2.	_______ is a continuous association of wage earners for the purpose of protecting and advancing the conditions of their working lives
A.	management
B.	trade union
C.	quality circle
D.	productivity circle
Answer» C. quality circle

Discussion

3.	___ is employee self control which prompts him to willingly cooperate with the organizational standards, rules, objectives etc
A.	culture
B.	behavior
C.	discipline
D.	trust
Answer» D. trust

Discussion

4.	The method of smoothing out differences to resolve a conflict between two parties in view of larger interests is
A.	avoidance
B.	accommodation
C.	arbitration
D.	mediation
Answer» C. arbitration

Discussion

5.	Corrective action should be immediate, impartial and consistent with a warning- this is called the
A.	common disciplinary rule
B.	red hot stove rule
C.	ciscos disciplinary rule
D.	yellow hot stove rule
Answer» C. ciscos disciplinary rule

Discussion

6.	Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution is referred to
A.	homicide.
B.	sick building
C.	green environment.
D.	environment pollution.
Answer» C. green environment.

Discussion

7.	Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution is referred to_____________
A.	homicide
B.	sick building
C.	green environment
D.	environment pollution
Answer» B. sick building

Discussion

8.	Ratan got a shock when he was suspended for smoking in the office premises. He says he never knew a puff came with such a heavy tag attached to it. This is an example of
A.	negative feedback
B.	lack of communication
C.	immediate action
D.	late intervention
Answer» C. immediate action

Discussion

9.	_________________ entails developing skills to discover new products and processes and designing adaptable structures and cultures
A.	innovation
B.	creativity
C.	stubborness
D.	assertiveness
Answer» B. creativity

Discussion

10.	A practice used by companies to assign their costly activities to outside providers is known as:
A.	planning.
B.	decentralization.
C.	restructuring
D.	outsourcing
Answer» E.

Discussion

11.	. Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as:
A.	equal employment opportunity.
B.	affirmative action
C.	hr planning
D.	litigation process
Answer» C. hr planning

Discussion

12.	Organizations put maximum effort in measuring performance of organizational people because:
A.	it makes procedures cost effective.
B.	it helps in detecting the problems
C.	it leads to product innovation
D.	it assists in implementing new technology
Answer» C. it leads to product innovation

Discussion

13.	W. Edwards Deming would likely say that a policy of ranking employees violates which basic quality principle
A.	focus on the process and not the individual
B.	guarantee lifetime employment.
C.	establish objectives and goals
D.	assign 85% of the responsibility to management
Answer» B. guarantee lifetime employment.

Discussion

14.	The minimum number of women workers required for the provision of cr che under the factories act 1948
A.	more than 30 women workers
B.	more than 40 women workers
C.	more than 50 women workers
D.	more than 60 women workers
Answer» B. more than 40 women workers

Discussion

15.	The minimum numbers and workers required for the provision of canteen facilities under the factories act 1948
A.	250 workers .
B.	275 workers .
C.	300 workers.
D.	325 workers .
Answer» B. 275 workers .

Discussion

16.	The minimum number of workers required under the factories act the occupier the welfare officers
A.	500 workers.
B.	550 workers .
C.	575 workers.
D.	600 workers .
Answer» B. 550 workers .

Discussion

17.	Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation?
A.	his job may not be structured to suit his preferences
B.	it involves physical toughness.
C.	it requires mental toughness.
D.	it involves too much customer interaction.
Answer» D. it involves too much customer interaction.

Discussion

18.	The project manager's leadership style should be matched to the corresponding developmental level of the project team and should move through successive steps in the following order
A.	disciplinary, autocratic, participative
B.	staff planning, team training, performance monitoring
C.	team building, team development, responsibility assignment
D.	directing, coaching, supporting, delegating.
Answer» E.

Discussion

19.	Protection from discrimination, safe working conditions and union formulation are _____ rights, provided to employees
A.	contractual.
B.	individual.
C.	. statutory.
D.	organizational.
Answer» D. organizational.

Discussion

20.	A situation in labor management negotiation whereby management prevents union members from returning to work is called _____.
A.	grievance
B.	strike.
C.	arbitration.
D.	lockout.
Answer» D. lockout.

Discussion

21.	Recognition, positive reinforcement and employees empowerment can be used to avoid the
A.	turnover
B.	conflict.
C.	accident.
D.	frustration.
Answer» E.

Discussion

22.	In building team confidence in himself, a project manager should __________ with team members and avoid __________.
A.	set limited times and opportunities for discussions; social contracts
B.	encourage open conversations; politics.
C.	practice what he preaches; social contracts.
D.	encourage frank discussions; making promises.
Answer» C. practice what he preaches; social contracts.

Discussion

23.	____________ exists when individuals performing similar jobs for the same firm are paid according to factors unique to the employee
A.	employee equity.
B.	team equity.
C.	internal equity.
D.	all of the given options.
Answer» B. team equity.

Discussion

24.	A process that significantly affects organizational success by having managers and employees work together to set expectations, review results, and reward performance
A.	management by objectives
B.	performance appraisal
C.	performance management
D.	organizational planning
Answer» B. performance appraisal

Discussion

25.	The ____ trust is based on the behavioral predictability that comes from a history of interaction
A.	deterrence-based.
B.	knowledge-based
C.	identification-bas
Answer» D.

Discussion

26.	_______________________ is the description of the emotions, attitude, satisfaction, and overall outlook of employees during their time in a workplace environment
A.	employee rights
B.	employee description
C.	employee turnover
D.	employee morale
Answer» E.

Discussion

27.	Extents of individual freedom and discretion employees have in performing their jobs is Known as
A.	capitation
B.	flextime.
C.	empowerment
D.	autonomy
Answer» E.

Discussion

28.	Extents of individual freedom and discretion employees have in performing their jobs is Known as_______________
A.	capitation
B.	flextime
C.	empowerment
D.	autonomy
Answer» E.

Discussion

29.	_______________ is an ongoing and formalized effort that recognizes employees as valuable organizational resources and focuses on developing them to their fullest, practical performance potential.
A.	performance appraisal
B.	potential appraisal
Answer» C.

Discussion

30.	.__________ is the process of assessing progress toward strategic goals and taking corrective action as needed.
A.	strategic management
B.	strategic planning
C.	strategic control.
D.	diversification.
Answer» D. diversification.

Discussion

31.	Labor union might affect the_____________________ by stressingseniority as the basis for promotions and pay increases
A.	training
B.	appraisal process
C.	allotment
D.	amendment
Answer» C. allotment

Discussion

32.	Process of working with different resources to accomplish organizational goals is known as:
A.	strategic management
B.	human resource management.
C.	management
D.	team work.
Answer» D. team work.

Discussion

33.	Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart s _________.
A.	functional strategy
B.	competitive advantage.
C.	distinctive competence.
D.	corporate strategy
Answer» C. distinctive competence.

Discussion

34.	_____________ communication is honest, accurate interpersonal communication that focuses on building and enhancing relationships.
A.	supportive
B.	grape wine
C.	lateral
D.	vertical
Answer» B. grape wine

Discussion

35.	We can define ____ as activities people perform to acquire, enhance, and use power and other resources to obtain their preferred outcomes in a situation of uncertainty or disagreement
A.	organizational politics
B.	executingauthority
C.	collective bargaining
D.	position power.
Answer» B. executingauthority

Discussion

36.	Team building, with all of its success orientation, may have some limitations under certain identified conditions. Two such conditions are __________
A.	poor project tools and lack of project planning
B.	lack of top management support and too much supervision by top management.
C.	lack of top management support and an inept project manager
D.	unproductive people on the project team and an inept project manager.
Answer» E.

Discussion

37.	There is fairly strong evidence that traits can predict _________ more accurately than leadership effectiveness
A.	leadership emergence
B.	extraversion in leaders
C.	leadership awareness.
D.	leadership competence
Answer» E.

Discussion

38.	Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress.
A.	an unhappy marriage
B.	ongoing money problems
C.	dissatisfaction with a job
D.	all of the given options
Answer» E.

Discussion

39.	The ______ leadership is a set of abilities that allows the leader to recognize the need for change, to create a vision to guide that change, and to execute that change effectively
A.	transformational
B.	charismatic.
C.	autocratic.
D.	transactional.
Answer» B. charismatic.

Discussion

40.	The relative position of an organization's pay incentives compared to other companies in the same industry is known as
A.	pay structure
B.	pay appraisal
C.	pay level.
D.	pay feedback.
Answer» D. pay feedback.

Discussion

41.	In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?
A.	chief executive officer.
B.	chief safety officer.
C.	occupational safety and health officer
D.	chief operations officer
Answer» D. chief operations officer

Discussion

42.	All of the following types of organizations are covered by the Occupational Safety and Health Act except __________
A.	hospitals.
B.	schools.
C.	self-employed persons.
D.	manufacturing facilities.
Answer» D. manufacturing facilities.

Discussion

43.	To manage employees in a manner that allows human capital to develop as a source of competitive advantage, managers need to be sure to do all of the following except:
A.	provide training programs that provide skill enhancement
B.	identify, recruit, and hire the best talent available.
C.	attach pay to productivity
D.	provide opportunities for development on the job
Answer» E.

Discussion

44.	A technique for resolving conflict in which the parties agree to have a neutral third party hear the dispute and make a decision is called:
A.	negotiation
B.	arbitration.
C.	smoothing.
D.	forcing.
Answer» C. smoothing.

Discussion

45.	Which of the following term is used as an indicator of missing information by the applicant while making selection decision?
A.	red flag.
B.	red alert.
C.	high alert.
D.	alarming situation
Answer» C. high alert.

Discussion

46.	A cultural dimension that affects the success of HRM practices in most countries where relative emphasis is on hierarchical status is called
A.	individualism.
B.	power distance
C.	uncertainity.
D.	b. avoidance
Answer» C. uncertainity.

Discussion

47.	To build human capital in organizations, managers should rely upon staffing programs that focus on:
A.	identifying cheap sources of qualified labour.
B.	identifying and hiring the best and brightest talent available.
C.	identifying college graduates with the requisite skills.
D.	identifying individuals with highly specialized skills
Answer» E.

Discussion

48.	Family issues, economic problems, and personality characteristics are examples of the __________ factor of potential stress
A.	social.
B.	environmental
C.	personnel.
D.	personal.
Answer» E.

Discussion

49.	A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan
A.	all job applicants must have a recommendation from current or past employee
B.	insurance premiums from former employers of all applicants are analyzed
C.	job requirements are determined based on skills, knowledge and abilities.
D.	job announcements are posted on the company bulletin board.
Answer» D. job announcements are posted on the company bulletin board.

Discussion

50.	An information technology tool that presents the manager with desktop graphs and charts, so he or she gets a picture of where the company has been and where it's going, in terms of each activity in the strategy map.
A.	digital notice board
B.	digital dashboard
C.	digital announcement
D.	digitalisation
Answer» C. digital announcement

Discussion

Explore topic-wise MCQs in Bachelor of Business Administration (BBA).

________ can be defined as the relationship between the management and employees of an industry

_______ is a continuous association of wage earners for the purpose of protecting and advancing the conditions of their working lives

___ is employee self control which prompts him to willingly cooperate with the organizational standards, rules, objectives etc

The method of smoothing out differences to resolve a conflict between two parties in view of larger interests is

Corrective action should be immediate, impartial and consistent with a warning- this is called the

Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution is referred to

Office environment that contain harmful airborne chemicals, asbestos, or indoor pollution is referred to_____________

Ratan got a shock when he was suspended for smoking in the office premises. He says he never knew a puff came with such a heavy tag attached to it. This is an example of

_________________ entails developing skills to discover new products and processes and designing adaptable structures and cultures

A practice used by companies to assign their costly activities to outside providers is known as:

. Reactive approach to overcome the influence of discriminatory practices occurred in the past is referred as:

Organizations put maximum effort in measuring performance of organizational people because:

W. Edwards Deming would likely say that a policy of ranking employees violates which basic quality principle

The minimum number of women workers required for the provision of cr che under the factories act 1948

The minimum numbers and workers required for the provision of canteen facilities under the factories act 1948

The minimum number of workers required under the factories act the occupier the welfare officers

Mr. Ahmed is a cashier and he feels dissatisfied at work. What best justifies this situation?

The project manager's leadership style should be matched to the corresponding developmental level of the project team and should move through successive steps in the following order

Protection from discrimination, safe working conditions and union formulation are _____ rights, provided to employees

A situation in labor management negotiation whereby management prevents union members from returning to work is called _____.

Recognition, positive reinforcement and employees empowerment can be used to avoid the

In building team confidence in himself, a project manager should __________ with team members and avoid __________.

____________ exists when individuals performing similar jobs for the same firm are paid according to factors unique to the employee

A process that significantly affects organizational success by having managers and employees work together to set expectations, review results, and reward performance

The ____ trust is based on the behavioral predictability that comes from a history of interaction

_______________________ is the description of the emotions, attitude, satisfaction, and overall outlook of employees during their time in a workplace environment

Extents of individual freedom and discretion employees have in performing their jobs is Known as

Extents of individual freedom and discretion employees have in performing their jobs is Known as_______________

_______________ is an ongoing and formalized effort that recognizes employees as valuable organizational resources and focuses on developing them to their fullest, practical performance potential.

.__________ is the process of assessing progress toward strategic goals and taking corrective action as needed.

Labor union might affect the_____________________ by stressingseniority as the basis for promotions and pay increases

Process of working with different resources to accomplish organizational goals is known as:

Wal-Mart differentiates its business by offering the lowest prices. Offering the lowest prices is Wal-Mart s _________.

_____________ communication is honest, accurate interpersonal communication that focuses on building and enhancing relationships.

We can define ____ as activities people perform to acquire, enhance, and use power and other resources to obtain their preferred outcomes in a situation of uncertainty or disagreement

Team building, with all of its success orientation, may have some limitations under certain identified conditions. Two such conditions are __________

There is fairly strong evidence that traits can predict _________ more accurately than leadership effectiveness

Chronic stress is the stress that wears at people day after day. Which of these is an example of chronic stress.

The ______ leadership is a set of abilities that allows the leader to recognize the need for change, to create a vision to guide that change, and to execute that change effectively

The relative position of an organization's pay incentives compared to other companies in the same industry is known as

In most large facilities, who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?

All of the following types of organizations are covered by the Occupational Safety and Health Act except __________

To manage employees in a manner that allows human capital to develop as a source of competitive advantage, managers need to be sure to do all of the following except:

A technique for resolving conflict in which the parties agree to have a neutral third party hear the dispute and make a decision is called:

Which of the following term is used as an indicator of missing information by the applicant while making selection decision?

A cultural dimension that affects the success of HRM practices in most countries where relative emphasis is on hierarchical status is called

To build human capital in organizations, managers should rely upon staffing programs that focus on:

Family issues, economic problems, and personality characteristics are examples of the __________ factor of potential stress

A large organization is an EEO employer with an affirmative action plan. Which of these activities is performed as part of the plan

An information technology tool that presents the manager with desktop graphs and charts, so he or she gets a picture of where the company has been and where it's going, in terms of each activity in the strategy map.

In building team confidence in himself, a project manager should with team members and avoid .