Effective management of the .process in supply chain enables theb firm to identify productivity improvement opportunities and breakthrough projects.

product development and commercialization

The .. management process needs to balance the customers requirements with the firms supply capabilities.

customer relationship management

A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?

a member of the quality control department

If a sample of parts is measured and the mean of the measurements is outside the control limits the process is

within the established control limits with only natural causes of variation

in control, but not capable of producing within the established control limits

out of control and the process should be investigated for assignable variation

within the established control limits with only natural causes of variation

monitored closely to see if the next sample mean will also fall outside the control limits

All of the following decisions fall within the scope of operations management except for

design of products and processes

Which of the following would not be an operations function in a fast-food restaurant?

designing the layout of the facility

Identify from the following list a major strategic risk associated with outsourcing.

the business loses sight of market trends.

outsourcing landed cost is usually higher than insourcing cost.

the supplier is purchased by a competitor

the business loses sight of market trends.

the cost of supplied material is passed on to the customer.

is the process in supply chain that defines how a company interacts with its suppliers.

customer relationship management

supplier relationship management

Walter Shewhart is listed among the important people of operations management because of his contributions to

measuring the productivity in the service sector

The out put of era is the maximization of customer value and harmonious long run relationship between all supply chain members.

independent business function era (till 1950)

limited internally integrated business function era (1960-70)

fully internally integrated business function era (1980s)

externally integrated business function era (1990s)

The procurement process in supply chain management renamed by Global Supply Chain Forum as .

supplier relationship management

The returns process in supply chain management renamed by Global Supply Chain Forum as ..

supplier relationship management

113 + Mcqs in Emerging Trends in Management in Bachelor of Business Administration (BBA) Page 2 McqOptions

51.	Which of the following inputs has the greatest potential to increase productivity?
A.	labor
B.	globalization
C.	management
D.	capital
Answer» D. capital

Discussion

52.	The Dulac Box plant produces 500 cypress packing boxes in two 8-hour shifts. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately
A.	32.5 boxes/hr
B.	40.6 boxes/hr
C.	62.5 boxes/hr
D.	81.25 boxes/hr
Answer» C. 62.5 boxes/hr

Discussion

53.	Effective management of the .process in supply chain enables theb firm to identify productivity improvement opportunities and breakthrough projects.
A.	product development and commercialization
B.	demand management
C.	manufacturing flow management
D.	returns management
Answer» E.

Discussion

54.	Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be
A.	180 valves/hr
B.	200 valves/hr
C.	220 valves/hr
D.	880 valves/hr
Answer» D. 880 valves/hr

Discussion

55.	..is a predictable degree of uniformity and dependability,at low cost and suited to the market.
A.	quantity
B.	quality
C.	system
D.	process
Answer» C. system

Discussion

56.	In supply chain process .is defined as the act of buying all those activities necessary to acquire goods and services consistent with user requirements.
A.	collection
B.	buying
C.	procurement
D.	assembling
Answer» D. assembling

Discussion

57.	The activities in supply chain process reside inside a ,but an entire process will not be contained with in one function.
A.	process
B.	activity
C.	functional silo
D.	objective
Answer» D. objective

Discussion

58.	_______ analysis relates to what processes, activities, and decisions actually create costs in your supply chain.
A.	cost driver
B.	value proposition
C.	cost reduction
D.	target costing
Answer» B. value proposition

Discussion

59.	Budgeting, paying the bills, and collection of funds are activities associated with the
A.	management function
B.	control function
C.	finance/accounting function
D.	production/operations function
Answer» D. production/operations function

Discussion

60.	The .. management process needs to balance the customers requirements with the firms supply capabilities.
A.	customer relationship management
B.	customer service management
C.	demand management
D.	operational management
Answer» D. operational management

Discussion

61.	From the following which one is not include in inventory management techniques
A.	mrp
B.	drp
C.	tqm
D.	jit
Answer» D. jit

Discussion

62.	A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?
A.	ishikawa diagram
B.	pareto chart
C.	process chart
D.	control charts
Answer» B. pareto chart

Discussion

63.	A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?
A.	the foreman
B.	a member of the quality control department
C.	the operator herself
D.	an engineer
Answer» D. an engineer

Discussion

64.	The largest contributor to productivity increases is ________, estimated to be responsible for _____ of the annual increase.
A.	management; one-half
B.	mr. deming; one-half
C.	labor; two-thirds
D.	capital; 90%
Answer» B. mr. deming; one-half

Discussion

65.	..is the provision of service to customers before, during and after a purchase.
A.	customer service
B.	product management
C.	purchase management
D.	none of the above
Answer» B. product management

Discussion

66.	The determination of transport rate and price are normally based on economic ,shipper and carrier factor, followed by alternative ..
A.	production strategies
B.	promotion strategies
C.	pricing strategies
D.	distribution strategies
Answer» D. distribution strategies

Discussion

67.	Which of the following services is not unique, i.e., customized to a particular individual's needs?
A.	hairdressing
B.	elementary education
C.	legal services
D.	dental care
Answer» C. legal services

Discussion

68.	Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a
A.	pareto chart
B.	flow chart
C.	check sheet
D.	taguchi map
Answer» C. check sheet

Discussion

69.	If a sample of parts is measured and the mean of the measurements is outside the control limits the process is
A.	in control, but not capable of producing within the established control limits
B.	out of control and the process should be investigated for assignable variation
C.	within the established control limits with only natural causes of variation
D.	monitored closely to see if the next sample mean will also fall outside the control limits
Answer» C. within the established control limits with only natural causes of variation

Discussion

70.	.is a short declaration of what an organisation aspires to be tomorrow.It is the ideal state that might never reached but which you continuously strive to achieve.
A.	mission
B.	vision
C.	strategy
D.	operation
Answer» C. strategy

Discussion

71.	_______ is a tool to chart how individual processes are currently being conducted and to help lay out new improved processes.
A.	process mapping
B.	pareto charting
C.	supply chain design
D.	design chain mapping
Answer» B. pareto charting

Discussion

72.	Rolex watches can only be found in a limited number of intermediaries. This is an example of .
A.	high-end distribution
B.	intensive distribution
C.	quality distribution
D.	exclusive distribution
Answer» E.

Discussion

73.	All of the following decisions fall within the scope of operations management except for
A.	financial analysis
B.	design of products and processes
C.	location of facilities
D.	quality management
Answer» B. design of products and processes

Discussion

74.	The service industry makes up approximately what percentage of all jobs in the United States?
A.	20%
B.	40%
C.	66%
D.	74%
Answer» E.

Discussion

75.	Which of the following would not be an operations function in a fast-food restaurant?
A.	making hamburgers and fries
B.	advertising and promotion
C.	maintaining equipment
D.	designing the layout of the facility
Answer» C. maintaining equipment

Discussion

76.	Identify from the following list a major strategic risk associated with outsourcing.
A.	outsourcing landed cost is usually higher than insourcing cost.
B.	the supplier is purchased by a competitor
C.	the business loses sight of market trends.
D.	the cost of supplied material is passed on to the customer.
Answer» C. the business loses sight of market trends.

Discussion

77.	The _______ has made it possible for other companies to eliminate intermediaries and sell directly to the end consumer.
A.	scm
B.	internet
C.	competition
D.	global sourcing
Answer» C. competition

Discussion

78.	_______ is the design of seamless value-added processes across organization boundaries to meet the real needs of the end customer.
A.	operations
B.	supply chain management
C.	process engineering
D.	value charting
Answer» C. process engineering

Discussion

79.	In the 1980s, Toyota and Honda outcompeted American carmakers because they relied on suppliers for approximately _______ percent of a car s value.
A.	30
B.	45
C.	60
D.	80
Answer» E.

Discussion

80.	A supply chain is made up of a series of processes that involve an input, a _______, and an output.
A.	shipment
B.	supplier
C.	customer
D.	transformation
Answer» E.

Discussion

81.	..is the movement of material from receiving docks directly to the shipping docks.
A.	cross docking
B.	milk runs
C.	autonomation
D.	direct shipping
Answer» B. milk runs

Discussion

82.	is the process in supply chain that defines how a company interacts with its suppliers.
A.	customer relationship management
B.	demand management
C.	supplier relationship management
D.	manufacturing flow management
Answer» D. manufacturing flow management

Discussion

83.	Material handling is a branch of engineering which deals with the movements of between two or more different points.
A.	goods
B.	material
C.	product
D.	place
Answer» C. product

Discussion

84.	Walter Shewhart is listed among the important people of operations management because of his contributions to
A.	assembly line production
B.	measuring the productivity in the service sector
C.	just-in-time inventory methods
D.	statistical quality control
Answer» E.

Discussion

85.	The out put of era is the maximization of customer value and harmonious long run relationship between all supply chain members.
A.	independent business function era (till 1950)
B.	limited internally integrated business function era (1960-70)
C.	fully internally integrated business function era (1980s)
D.	externally integrated business function era (1990s)
Answer» E.

Discussion

86.	Value stream mapping is an application of process mapping, developed to apply _______ principles to process improvement.
A.	management
B.	lean
C.	supply chain
D.	cycle time
Answer» C. supply chain

Discussion

87.	is a information system to harmoniously control the production quantities in every process .It is a tool to achieve just in time production.
A.	kenban system
B.	autonomation
C.	two-bin system
D.	jit
Answer» B. autonomation

Discussion

88.	..is a small group of employees in the same work area or doing similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.
A.	quality council
B.	quality method
C.	quality system
D.	quality circles
Answer» E.

Discussion

89.	The procurement process in supply chain management renamed by Global Supply Chain Forum as .
A.	demand management
B.	manufacturing flow management
C.	returns management
D.	supplier relationship management
Answer» E.

Discussion

90.	The returns process in supply chain management renamed by Global Supply Chain Forum as ..
A.	returns management
B.	supplier relationship management
C.	order fulfillment
D.	demand management
Answer» B. supplier relationship management

Discussion

91.	is the time that elapses between issuing replenishment order and receiving the material in stores.
A.	replenishment time
B.	lead time
C.	idle time
D.	none
Answer» C. idle time

Discussion

92.	is a route in which a truck either delivers product from a single supplier to multiple retailers or goes from multiple suppliers to single retailer.
A.	cross docking
B.	milk runs
C.	autonomation
D.	direct shipping
Answer» C. autonomation

Discussion

93.	The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as
A.	continuous improvement
B.	employee empowerment
C.	benchmarking
D.	copycatting
Answer» D. copycatting

Discussion

94.	..means to build in a mechanism a means to prevent mass production of defective work in machine or product line.
A.	kenban system
B.	autonomation
C.	two-bin system
D.	jit
Answer» C. two-bin system

Discussion

95.	The process improvement technique that sorts the "vital few" from the "trivial many" is
A.	taguchi analysis
B.	pareto analysis
C.	benchmarking
D.	yamaguchi analysis
Answer» C. benchmarking

Discussion

96.	In .approch the supplier and not the retailer, is responsible formanaging and replenishing inventory.
A.	jit
B.	qrm
C.	vmi
D.	mrp
Answer» D. mrp

Discussion

97.	.. is a set of approaches utilized to efficiently intergrate suppliers ,manufacturers,warehouses,and stores,so that merchandise is produced and distributed,at the right quantities,to the right location ,and at the right time,in order to minimize system wide costs while satisfying service level requirements.
A.	logistic management
B.	supply chain management
C.	operational management
D.	production management
Answer» C. operational management

Discussion

98.	The collective learning in the organization, especially how to coordinate diverse production skills and integrate multiple streams of technologies, is called
A.	innovative constraint.
B.	second-tier competency.
C.	corporate skill.
D.	core competency.
Answer» E.

Discussion

99.	.includes design and administration of systems to control the flow of materials, WIP and finished inventory to support business unit strategy.
A.	logistics management
B.	materials management
C.	bill of materials
D.	none
Answer» B. materials management

Discussion

100.	To reduce inventory management costs, many companies use a system called , which involves carrying only small inventories of parts or merchandise,often only enough for a few days of operation.
A.	limited inventory logistics
B.	supply chain management
C.	reduction-inventory management
D.	just-in-time logistics
Answer» E.

Discussion

Explore topic-wise MCQs in Bachelor of Business Administration (BBA).

Which of the following inputs has the greatest potential to increase productivity?

The Dulac Box plant produces 500 cypress packing boxes in two 8-hour shifts. The use of new technology has enabled them to increase productivity by 30%. Productivity is now approximately

Effective management of the .process in supply chain enables theb firm to identify productivity improvement opportunities and breakthrough projects.

Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be

..is a predictable degree of uniformity and dependability,at low cost and suited to the market.

In supply chain process .is defined as the act of buying all those activities necessary to acquire goods and services consistent with user requirements.

The activities in supply chain process reside inside a ,but an entire process will not be contained with in one function.

_______ analysis relates to what processes, activities, and decisions actually create costs in your supply chain.

Budgeting, paying the bills, and collection of funds are activities associated with the

The .. management process needs to balance the customers requirements with the firms supply capabilities.

From the following which one is not include in inventory management techniques

A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?

A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?

The largest contributor to productivity increases is ________, estimated to be responsible for _____ of the annual increase.

..is the provision of service to customers before, during and after a purchase.

The determination of transport rate and price are normally based on economic ,shipper and carrier factor, followed by alternative ..

Which of the following services is not unique, i.e., customized to a particular individual's needs?

Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a

If a sample of parts is measured and the mean of the measurements is outside the control limits the process is

.is a short declaration of what an organisation aspires to be tomorrow.It is the ideal state that might never reached but which you continuously strive to achieve.

_______ is a tool to chart how individual processes are currently being conducted and to help lay out new improved processes.

Rolex watches can only be found in a limited number of intermediaries. This is an example of .

All of the following decisions fall within the scope of operations management except for

The service industry makes up approximately what percentage of all jobs in the United States?

Which of the following would not be an operations function in a fast-food restaurant?

Identify from the following list a major strategic risk associated with outsourcing.

The _______ has made it possible for other companies to eliminate intermediaries and sell directly to the end consumer.

_______ is the design of seamless value-added processes across organization boundaries to meet the real needs of the end customer.

In the 1980s, Toyota and Honda outcompeted American carmakers because they relied on suppliers for approximately _______ percent of a car s value.

A supply chain is made up of a series of processes that involve an input, a _______, and an output.

..is the movement of material from receiving docks directly to the shipping docks.

is the process in supply chain that defines how a company interacts with its suppliers.

Material handling is a branch of engineering which deals with the movements of between two or more different points.

Walter Shewhart is listed among the important people of operations management because of his contributions to

The out put of era is the maximization of customer value and harmonious long run relationship between all supply chain members.

Value stream mapping is an application of process mapping, developed to apply _______ principles to process improvement.

is a information system to harmoniously control the production quantities in every process .It is a tool to achieve just in time production.

..is a small group of employees in the same work area or doing similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.

The procurement process in supply chain management renamed by Global Supply Chain Forum as .

The returns process in supply chain management renamed by Global Supply Chain Forum as ..

is the time that elapses between issuing replenishment order and receiving the material in stores.

is a route in which a truck either delivers product from a single supplier to multiple retailers or goes from multiple suppliers to single retailer.

The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as

..means to build in a mechanism a means to prevent mass production of defective work in machine or product line.

The process improvement technique that sorts the "vital few" from the "trivial many" is

In .approch the supplier and not the retailer, is responsible formanaging and replenishing inventory.

The collective learning in the organization, especially how to coordinate diverse production skills and integrate multiple streams of technologies, is called

.includes design and administration of systems to control the flow of materials, WIP and finished inventory to support business unit strategy.

To reduce inventory management costs, many companies use a system called , which involves carrying only small inventories of parts or merchandise,often only enough for a few days of operation.

The largest contributor to productivity increases is ____, estimated to be responsible for _ of the annual increase.