MCQOPTIONS
Saved Bookmarks
MCQOPTIONS
This section includes 606 Mcqs, each offering curated multiple-choice questions to sharpen your General Management knowledge and support exam preparation. Choose a topic below to get started.
| 501. |
_ In business, the purpose of writing is mainly to$? |
| A. | entertain |
| B. | Both inform and persuade |
| C. | persuade |
| D. | inform |
| Answer» C. persuade | |
| 502. |
_ Generally speaking, in business we communicate$? |
| A. | to both persuade and inform |
| B. | only to persuade |
| C. | only to inform |
| D. | only to entertain |
| Answer» B. only to persuade | |
| 503. |
_ Appeals and representations are used in_________communication.$? |
| A. | horizontal |
| B. | downward |
| C. | upward |
| D. | grapevine |
| Answer» D. grapevine | |
| 504. |
_ Form letters are also known as$? |
| A. | formal letters |
| B. | circular letters |
| C. | persuasive sales letters |
| D. | bad news letters |
| Answer» D. bad news letters | |
| 505. |
_ A good business letter is simple and straightforward without being simplistic or ..........$? |
| A. | panoramic |
| B. | paternal |
| C. | patriotic |
| D. | patronizing |
| Answer» E. | |
| 506. |
_ Modern business letters are usually written in:$? |
| A. | indented style |
| B. | semi-block style |
| C. | simplified style |
| D. | full-block style |
| Answer» E. | |
| 507. |
_ The envelope indicated that there was ,_________ but in fact there was only a letter inside$? |
| A. | an enclosure |
| B. | a sender |
| C. | A salutation |
| D. | an indent |
| Answer» B. a sender | |
| 508. |
_ When a group agrees to support and commit to the decision of the group, they have reached$? |
| A. | a consensus |
| B. | a census |
| C. | a solution |
| D. | an analysis |
| Answer» B. a census | |
| 509. |
_ The ________ body of the presentation should be broken into short and clear units$? |
| A. | Main |
| B. | middle |
| C. | upper |
| D. | lower |
| Answer» B. middle | |
| 510. |
_ Communication is the task of imparting ________$? |
| A. | training |
| B. | information |
| C. | knowledge |
| D. | message |
| Answer» C. knowledge | |
| 511. |
__Sales letters start with__ |
| A. | An easy and effective way |
| B. | An attention-getting device |
| C. | A smooth story |
| D. | Buffer |
| Answer» C. A smooth story | |
| 512. |
_______________ letter is the reply to complaint.__ |
| A. | Adjustment |
| B. | An inquiry |
| C. | Collection |
| D. | Sales |
| Answer» B. An inquiry | |
| 513. |
__The method used to communicate a message (text, talking, writing, etc)__ |
| A. | The method used to communicate a message (text, talking, writing, etc) Channel |
| B. | Colloquialism |
| C. | Communication |
| D. | correspondence |
| Answer» B. Colloquialism | |
| 514. |
_____________ include investigation of an issue or problem or Calculation of financial ratios of a company.__ |
| A. | Formal report |
| B. | Analytical Letter Reports |
| C. | Scientific Reports |
| D. | Informational Letter Reports |
| Answer» C. Scientific Reports | |
| 515. |
__What is one of the major barriers to effective time management?__ |
| A. | Procrastination |
| B. | Being well organized |
| C. | Lack of money |
| D. | Lack of time |
| Answer» B. Being well organized | |
| 516. |
_Select the statement that is not true of sales letters.$? |
| A. | The layout can differ from that of the traditional letter |
| B. | A headline could replace the inside address |
| C. | The letter should avoid sentence fragments and choppy paragraphing |
| D. | Attention-gaining devices are used to capture the reader |
| Answer» D. Attention-gaining devices are used to capture the reader | |
| 517. |
_Which of the following sentences is least effective in driving for the sale?$? |
| A. | Visit our web site today to order your tickets for the Super Bowl |
| B. | We hope to hear from you soon |
| C. | Mail the enclosed card now--your free gift is waiting |
| D. | Call our 800-number within 24 hours to place your order for the Mac II recorder |
| Answer» C. Mail the enclosed card now--your free gift is waiting | |
| 518. |
_In interpersonal communication, ethics$? |
| A. | are important |
| B. | stand in the way of honesty |
| C. | increase barriers to understanding |
| D. | are not a consideration |
| Answer» B. stand in the way of honesty | |
| 519. |
_Good business letters are characterized by the following personal quality of the writer$? |
| A. | seriousness |
| B. | humour |
| C. | sincerity |
| D. | formality |
| Answer» D. formality | |
| 520. |
____________are routine reports prepared at regular time interval-daily, weekly, monthly quarterly or annually.$? |
| A. | Periodic reports |
| B. | Formal reports |
| C. | Progress reports |
| D. | Conference reports |
| Answer» B. Formal reports | |
| 521. |
_In claim letter the initial statement should contain$? |
| A. | Good news |
| B. | Bad news |
| C. | Mixed news |
| D. | Ambiguous |
| Answer» B. Bad news | |
| 522. |
_Organizational communication includes$? |
| A. | interviewing potential employees |
| B. | resolving conflicts |
| C. | presenting and selling ideas |
| D. | All of the above |
| Answer» E. | |
| 523. |
_The back bone of any organization is$? |
| A. | information |
| B. | management |
| C. | employee |
| D. | capital |
| Answer» B. management | |
| 524. |
_All of the following might be involved in nonverbal communication except$? |
| A. | touch |
| B. | facial expressions |
| C. | gestures |
| D. | phone messages |
| Answer» E. | |
| 525. |
_Rumours are likely to spread fastest in all of the following instances except when$? |
| A. | the rumour seems credible |
| B. | the recipient is emotionally anxious |
| C. | the information is important to those involved |
| D. | the recipient is not concerned about the information |
| Answer» E. | |
| 526. |
_Exchange of ideas between two or more persons is$? |
| A. | Understanding |
| B. | Telling |
| C. | communication |
| D. | listening |
| Answer» D. listening | |
| 527. |
_Any factor which disturbs, confuses, or interferes with the communication of a message is known as$? |
| A. | Noise |
| B. | Inaccurate encoding |
| C. | Inaccurate decoding |
| D. | Disturbance |
| Answer» B. Inaccurate encoding | |
| 528. |
_Human communication is essentially$? |
| A. | perfect |
| B. | imperfect |
| C. | short-lived |
| D. | emotional |
| Answer» C. short-lived | |
| 529. |
_The word communication is derived from communis (Latin) which means:$? |
| A. | common |
| B. | community |
| C. | message |
| D. | oral speech |
| Answer» B. community | |
| 530. |
_Horizontal communication takes place between_________.$? |
| A. | superior to subordinate |
| B. | subordinate to superior |
| C. | employees with same status |
| D. | none of these |
| Answer» D. none of these | |
| 531. |
The central appeal in a persuasive letter$? |
| A. | emphasizes how the reader will benefit from the request |
| B. | is introduced early on in the message |
| C. | is presented in you-viewpoint language |
| D. | all of the above |
| Answer» E. | |
| 532. |
In developing the plan for a persuasive message,$? |
| A. | consider primarily the writer's perspective |
| B. | try to predict the reader's reaction |
| C. | cover the pros and cons equally |
| D. | all of the above |
| Answer» C. cover the pros and cons equally | |
| 533. |
Effective professional correspondence uses an appropriate style, clear and concise language, and$? |
| A. | the passive voice |
| B. | the active voice |
| C. | open punctuation |
| D. | mixed punctuation |
| Answer» C. open punctuation | |
| 534. |
A memorandum (memo) is considered a brief form of written communication for:$? |
| A. | internal use |
| B. | external use |
| C. | formal use |
| D. | legal use |
| Answer» B. external use | |
| 535. |
Set off the list of Do and Donts by using ___________.$? |
| A. | Body |
| B. | letter heads |
| C. | Bullets |
| D. | Formal |
| Answer» D. Formal | |
| 536. |
Interaction between three to twelve people who share a common goal, a sense of commitment, and who attempt to influence one another is known as$? |
| A. | business communication |
| B. | small-group communication |
| C. | personal communication |
| D. | rhetorical communication |
| Answer» C. personal communication | |
| 537. |
As per Newman and Summer Communication is the Exchange of$? |
| A. | Facts |
| B. | opinion |
| C. | emotions |
| D. | all the above |
| Answer» E. | |
| 538. |
The handshake that conveys confidence is$? |
| A. | Limp |
| B. | Firm |
| C. | loose |
| D. | double |
| Answer» C. loose | |
| 539. |
Supplementary Parts are usually short messages with natural, casual use of language.$? |
| A. | Formal reports |
| B. | Informal reports |
| C. | Short reports |
| D. | Progress report |
| Answer» D. Progress report | |
| 540. |
Which writing style characterizes the memos?$? |
| A. | Informal |
| B. | Formal |
| C. | Impersonal tone |
| D. | Neutral |
| Answer» B. Formal | |
| 541. |
__________ is not one of the 7 Cs of communication:$? |
| A. | conciseness |
| B. | correctness |
| C. | clarity |
| D. | character |
| Answer» E. | |
| 542. |
Pronouncing words clearly and correctly so that each sound can be heard$? |
| A. | Enunciation |
| B. | Verbal communication |
| C. | Talking loudly |
| D. | listening |
| Answer» B. Verbal communication | |
| 543. |
_______________ are usually short messages with natural, casual use of language$? |
| A. | Formal reports |
| B. | Informal reports |
| C. | Short reports |
| D. | Progress report |
| Answer» C. Short reports | |
| 544. |
What type of audience are, people who have to act or make decisions on the basis of the report$? |
| A. | Primary |
| B. | Secondary |
| C. | Immediate |
| D. | None of the above |
| Answer» B. Secondary | |
| 545. |
Communication without words is called$? |
| A. | Non- verbal communication |
| B. | Verbal |
| C. | Oral communication |
| D. | Written communication |
| Answer» B. Verbal | |
| 546. |
Raised eyebrows and shrugs are examples of$? |
| A. | body language |
| B. | cross-cultural communication |
| C. | poor communication |
| D. | good communication |
| Answer» B. cross-cultural communication | |
| 547. |
Communication following strict lines of authority and reporting relationships is known as$? |
| A. | open door policy |
| B. | chain of command |
| C. | effective communication |
| D. | the grapevine |
| Answer» C. effective communication | |
| 548. |
What type of communication does a report to a customer from an employer is$? |
| A. | Manager communication |
| B. | officer communication |
| C. | administrator communication |
| D. | Official communication |
| Answer» E. | |
| 549. |
The information of MIS comes from the$? |
| A. | Internal source |
| B. | External source |
| C. | Both Internal and External sources |
| D. | None of the above |
| Answer» D. None of the above | |
| 550. |
MIS normally found in a manufacturing organization will not be suitable in the __________.$? |
| A. | service sector |
| B. | banking sector |
| C. | agriculture sector |
| D. | none of the above |
| Answer» B. banking sector | |