The state of affairs in which customers feel that their expectations h – McqOptions

MCQOPTIONS

1.	The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________
A.	Customer Satisfaction
B.	Customer Attraction
C.	Customer Loyalty
D.	Customer Reputation
Answer» B. Customer Attraction

Discussion

No Comment Found

Related MCQs

Which of the following is not a measure of Product Deficiency?
The state of affairs in which deficiencies (in goods or services) result in customer annoyance and complaints is known as ______________
The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________
The stated needs are the needs which the customer specifies for procurement of goods or services.
Sam purchased a pen from the market. The pen was not working clearly, legibly and smoothly. Where did the manufacturer fail in terms of satisfying the needs of the customer?
Which of the following does not fit in the category of Internal Customers?
Which of the following does not fit in the category of External Customers?
The two types of customers are ______ and ______
Someone who receives or is affected by the product or process is called a _______
Which of the following does not fit in the category of Product Feature?