MCQOPTIONS
Saved Bookmarks
MCQOPTIONS
This section includes 14 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect? |
| A. | The organization has ensured that customer satisfaction is retained |
| B. | The juniors will be capable of preventing the defect to pass further to the customers |
| C. | The senior has understood that quality is correcting and preventing the loss, not living with loss |
| D. | The customer forced them to rectify the defect |
| Answer» E. | |
| 2. |
Choose the incorrect statement related to quality improvement. |
| A. | Reduces rework |
| B. | Leads to greater uniformity of product |
| C. | Increases output with lowered cost |
| D. | Increases machine time |
| Answer» E. | |
| 3. |
The systematic activities and planned activities which provide adequate confidence that the manufactured products are meeting the requirements is called ______ |
| A. | Quality assurance |
| B. | Quality control |
| C. | Inspection |
| D. | Sampling |
| Answer» B. Quality control | |
| 4. |
Shawn ordered pizza online. He received the pizza 15 minutes before the scheduled delivery time. He also received cash back on the amount he had paid for the pizza. What can you infer? |
| A. | Customer expectation of the service is less than customer perception of the service |
| B. | Customer expectation of the service is equal to the customer perception of the service |
| C. | Customer expectation of the service is greater than customer perception of the service |
| D. | Customer expectation of the service and customer perception of the service cannot be compared |
| Answer» B. Customer expectation of the service is equal to the customer perception of the service | |
| 5. |
According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer. |
| A. | False |
| B. | True |
| Answer» C. | |
| 6. |
Quality is the minimum loss imparted by a product to society from the time product is shipped. Identify the quality guru who said this. |
| A. | Shingo |
| B. | Taguchi |
| C. | Crosby |
| D. | Juran |
| Answer» C. Crosby | |
| 7. |
Quality is in its essence, a way of managing the organization. Identify the quality guru who said this. |
| A. | Deming |
| B. | Juran |
| C. | Feigenbaum |
| D. | Shingo |
| Answer» D. Shingo | |
| 8. |
According to Deming’s Quality Chain Reaction, quality improvement results in decreased productivity. |
| A. | True |
| B. | False |
| Answer» C. | |
| 9. |
What does the abbreviation A.S.Q stand for? |
| A. | American Society for Quality |
| B. | American Standard of Quality |
| C. | Asian Society for Quality |
| D. | Asian Standard for Quality |
| Answer» B. American Standard of Quality | |
| 10. |
Quality is a predictable degree of uniformity and dependability at a low cost and suited to the market. Identify the quality guru who said this. |
| A. | Ishikawa |
| B. | Shingo |
| C. | Deming |
| D. | Harrington |
| Answer» D. Harrington | |
| 11. |
Quality is conformance to requirements. Identify the quality guru who said this. |
| A. | Ishikawa |
| B. | Crosby |
| C. | Ohno |
| D. | Deming |
| Answer» C. Ohno | |
| 12. |
Quality is fitness for use. Identify the quality guru who said this. |
| A. | Deming |
| B. | Crosby |
| C. | Juran |
| D. | Taguchi |
| Answer» D. Taguchi | |
| 13. |
Michael bought a new washing machine which is not performing its primary function of washing clothes properly. What should the executive at customer care suggest Michael? |
| A. | To sell the washing machine |
| B. | To buy a new washing machine |
| C. | To assure the customer that a specialist will visit their house the following day |
| D. | To lease the washing machine |
| Answer» D. To lease the washing machine | |
| 14. |
Choose the incorrect statement regarding the need for quality. |
| A. | Markets have become more competitive |
| B. | Quality provides sustained performance |
| C. | Quality provides customer satisfaction |
| D. | It is the trend nowadays to introduce quality |
| Answer» E. | |