MCQOPTIONS
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MCQOPTIONS
This section includes 495 Mcqs, each offering curated multiple-choice questions to sharpen your Electronics & Communication Engineering knowledge and support exam preparation. Choose a topic below to get started.
| 451. |
Which of the following is not a target of Total Quality Management |
| A. | customer satisfaction |
| B. | reducing manpower |
| C. | continuous cost reduction |
| D. | continuous operational improvement |
| Answer» C. continuous cost reduction | |
| 452. |
Quality fulfils a need or expectation that is |
| A. | explicitly stated |
| B. | implied |
| C. | legally required |
| D. | all of the above |
| Answer» E. | |
| 453. |
Quality Management includes forming and directing a team of people to achieve a qualitative goal within an effective cost and time frame that results in |
| A. | a project completed in shortest possible time. |
| B. | a product or service that conforms to the required specifications. |
| C. | an award-winning product that brings public recognition to the project |
| D. | an innovative project that establishes qualification of the project team |
| Answer» C. an award-winning product that brings public recognition to the project | |
| 454. |
Identify the cost not likely to reduce as a result of better quality. |
| A. | maintenance costs |
| B. | inspection costs |
| C. | scrap costs |
| D. | warranty and service costs |
| Answer» B. inspection costs | |
| 455. |
“Poko-Yoke†is the Japanese term for |
| A. | card |
| B. | fool proof |
| C. | continuous improvement |
| D. | fishbone diagram |
| Answer» C. continuous improvement | |
| 456. |
Quality Trilogy includes |
| A. | quality planning |
| B. | quality improvement |
| C. | quality control |
| D. | all the three |
| Answer» E. | |
| 457. |
Plan-do-study-act cycle is a procedure to |
| A. | overall improvement |
| B. | continuous improvement |
| C. | permanent improvement |
| D. | immediate improvement |
| Answer» C. permanent improvement | |
| 458. |
Continual improvement is in |
| A. | environmental objective |
| B. | audit result |
| C. | corrective action |
| D. | all of the above |
| Answer» E. | |
| 459. |
Quality practices must be carried out |
| A. | at the start of the project |
| B. | throuout the life of the project |
| C. | at the end of the project |
| D. | no need to carry out quality practices |
| Answer» C. at the end of the project | |
| 460. |
Which of the following is not a part of hygiene factor of two factor theory |
| A. | company policy |
| B. | administration |
| C. | responsibilities |
| D. | interpersonal relations |
| Answer» D. interpersonal relations | |
| 461. |
Kaizen is |
| A. | small change |
| B. | big improvement |
| C. | sudden impact |
| D. | all of the above |
| Answer» B. big improvement | |
| 462. |
Which is the process of stimulating people to actions to accomplish the goals? |
| A. | bonus |
| B. | motivation |
| C. | performance based incentive |
| D. | promotion |
| Answer» C. performance based incentive | |
| 463. |
The Need which improves the confidence level of an employee is |
| A. | social |
| B. | safety |
| C. | basic |
| D. | esteem |
| Answer» E. | |
| 464. |
Responsibility, Advancement etc are example of |
| A. | motivators |
| B. | hygiene factors |
| C. | improvement factors |
| D. | advance factors |
| Answer» B. hygiene factors | |
| 465. |
A satisfied employee will be a |
| A. | manager |
| B. | high performer |
| C. | motivator to others |
| D. | team leader |
| Answer» C. motivator to others | |
| 466. |
Motivation includes |
| A. | job satisfaction |
| B. | job enrichment |
| C. | job enlargement |
| D. | all of the above |
| Answer» E. | |
| 467. |
Success of each organization is depending on the performance of |
| A. | employer |
| B. | management |
| C. | employee |
| D. | vendor |
| Answer» D. vendor | |
| 468. |
The expression of dissatisfaction with a product either orally or written is |
| A. | customer retention |
| B. | customer satisfaction |
| C. | customer complaints |
| D. | customer service |
| Answer» D. customer service | |
| 469. |
Cost generated before the before a product is shipped as a result of non-conformance to requirements is |
| A. | appraisal cost |
| B. | internal failure cost |
| C. | external failure cost |
| D. | prevention cost |
| Answer» C. external failure cost | |
| 470. |
The Quality as “ Fitness of Use†is given by |
| A. | walter shewhart |
| B. | philip crosby |
| C. | joseph m juran |
| D. | w. edward deming |
| Answer» D. w. edward deming | |
| 471. |
The system for causing quality is preventive, not appraisal is |
| A. | first absolute |
| B. | second absolute |
| C. | third absolute |
| D. | fourth absolute |
| Answer» C. third absolute | |
| 472. |
In continuous improvement, PDSA stands for |
| A. | plan do study act |
| B. | plan did study act |
| C. | process do study act |
| D. | process did study acknowledge |
| Answer» B. plan did study act | |
| 473. |
The most common techniques used for analyzing the quality costs are |
| A. | trend analysis |
| B. | pareto analysis |
| C. | both a and b |
| D. | none of the above |
| Answer» D. none of the above | |
| 474. |
In TQM, the customer need can be understandable by which model |
| A. | taguchi model |
| B. | kano model |
| C. | deming model |
| D. | kaizen model |
| Answer» C. deming model | |
| 475. |
Japanese quality guru who developed new concepts in response to the American gurus |
| A. | walter shewhart |
| B. | philip crosby |
| C. | genichi taguchi |
| D. | w. edward deming |
| Answer» D. w. edward deming | |
| 476. |
Dimensions of Service quality contains |
| A. | tangibles |
| B. | reliability |
| C. | assurance |
| D. | all the above |
| Answer» E. | |
| 477. |
Dimensions of quality contains |
| A. | performance |
| B. | reliability |
| C. | conformance |
| D. | all the above |
| Answer» E. | |
| 478. |
Tools used for collecting customer complaints |
| A. | comment cards |
| B. | focus groups |
| C. | toll free telephone numbers |
| D. | all the above |
| Answer» E. | |
| 479. |
PDCA cycle stands for |
| A. | plan do check act |
| B. | plan did check act |
| C. | process do check act |
| D. | process did check acknowledge |
| Answer» B. plan did check act | |
| 480. |
Customer perception on quality contains |
| A. | performance |
| B. | features |
| C. | service |
| D. | all the above |
| Answer» E. | |
| 481. |
The Teboul’s customer satisfaction model depends on |
| A. | company offer |
| B. | customer needs |
| C. | both a and b |
| D. | none of the above |
| Answer» D. none of the above | |
| 482. |
In components of CoQ, Cost of poor quality contains |
| A. | internal failure cost |
| B. | external failure cost |
| C. | both a and b |
| D. | none of the above |
| Answer» D. none of the above | |
| 483. |
In components of CoQ, Cost of good quality contains |
| A. | prevention cost |
| B. | appraisal cost |
| C. | both a and b |
| D. | none of the above |
| Answer» D. none of the above | |
| 484. |
Cost of quality is given by costs of |
| A. | prevention + appraisal +internal failure +external failure |
| B. | prevention + appraisal |
| C. | internal failure + external failure |
| D. | appraisal + internal failure |
| Answer» B. prevention + appraisal | |
| 485. |
The contribution of Four absolute of Quality is given by |
| A. | walter shewhart |
| B. | philip crosby |
| C. | joseph m juran |
| D. | w. edward deming |
| Answer» C. joseph m juran | |
| 486. |
In TQM , the contributions of quality Guru Joseph M Juran |
| A. | internal customer |
| B. | cost of quality |
| C. | breakthrough concept |
| D. | all the above |
| Answer» E. | |
| 487. |
Quality Trilogy is the contributions of |
| A. | walter shewhart |
| B. | philip crosby |
| C. | joseph m juran |
| D. | w. edward deming |
| Answer» D. w. edward deming | |
| 488. |
The contributions of quality Guru Philip Crosby in TQM |
| A. | pdca cycle |
| B. | quality trilogy |
| C. | pdsa |
| D. | concept of zero defects |
| Answer» E. | |
| 489. |
In TQM, how many elements are there in Quality statements |
| A. | 1 |
| B. | 2 |
| C. | 3 |
| D. | 4 |
| Answer» D. 4 | |
| 490. |
Which one is Juran’s “three- role model†|
| A. | supplier – process – customer |
| B. | customer - process – customer |
| C. | process – customer – supplier |
| D. | process – supplier – customer |
| Answer» B. customer - process – customer | |
| 491. |
What are the elements of Quality statements |
| A. | vision statement |
| B. | mission statement |
| C. | quality policy statement |
| D. | all the above |
| Answer» E. | |
| 492. |
PDCA cycle is the contribution of |
| A. | walter shewhart |
| B. | philip crosby |
| C. | genichi taguchi |
| D. | w. edward deming |
| Answer» E. | |
| 493. |
American quality guru who took the message of quality to Japan |
| A. | genichi taguchi |
| B. | masaaki imai |
| C. | shigeo shingo |
| D. | w. edwards deming |
| Answer» E. | |
| 494. |
Traditional culture of quality requirements focuses on |
| A. | product oriented |
| B. | process oriented |
| C. | customer oriented |
| D. | supplier oriented |
| Answer» B. process oriented | |
| 495. |
How a quality can be quantified |
| A. | performance + expectations |
| B. | performance x expectations |
| C. | performance – expectations |
| D. | performance / expectations |
| Answer» E. | |