MCQOPTIONS
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MCQOPTIONS
This section includes 11 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
According to Crosby s Fourteen Steps for Quality Improvement, what do you mean by obstacle reporting? |
| A. | To communicate to management about obstacles employees face in attaining quality improvement |
| B. | To report about the no of steps employees climb on their way to office |
| C. | To write an article on the topic Obstacle |
| D. | To write an essay on the topic Obstacle |
| Answer» B. To report about the no of steps employees climb on their way to office | |
| 2. |
Which of the following does not belong to Crosby s Fourteen Steps for Quality Improvement? |
| A. | Establish quality measurements |
| B. | Establish a zero defect committee and program |
| C. | Hold a zero defects day |
| D. | Create constancy of purpose towards improvement of product and service. |
| Answer» E. | |
| 3. |
According to Crosby s Fourteen Steps for Quality Improvement, what do you mean by QITs? |
| A. | Quality Injustice Teams |
| B. | Quality Inspection Teams |
| C. | Quality Injection Teams |
| D. | Quality Improvement Teams |
| Answer» E. | |
| 4. |
Which among the following does not belong to the five sections of Crosby s Quality Vaccine? |
| A. | Communication |
| B. | Operations |
| C. | Policies |
| D. | Conformance |
| Answer» E. | |
| 5. |
According to Crosby s Quality Vaccine, Systems refers to the need for maintaining appropriate measures and systems for quality costs, education, quality, performance, review, improvement, and customer satisfaction. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 6. |
According to Crosby s Quality Vaccine, Integrity refers to the need for treating quality seriously throughout the whole business organization from top to bottom. The future of the company will be judged on the performance on quality. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 7. |
According to Crosby s Fourth Absolute of Quality, the measurement of quality is the price of ______not indexes. |
| A. | Conformance |
| B. | Non-conformance |
| C. | Adherence |
| D. | Performance |
| Answer» C. Adherence | |
| 8. |
According to Crosby s Third Absolute of Quality, quality has a performance standard of ________not acceptable quality levels. |
| A. | Zero defects |
| B. | Five defects |
| C. | Nine defects |
| D. | Two defects |
| Answer» B. Five defects | |
| 9. |
According to Crosby s Second Absolute of Quality, quality is achieved by _______not appraisal. |
| A. | Prevention |
| B. | Inspection |
| C. | Suspension |
| D. | Retention |
| Answer» B. Inspection | |
| 10. |
According to Crosby s First Absolute of Quality, quality is _______ to requirements, not goodness. |
| A. | Conformance |
| B. | Negligence |
| C. | Carelessness |
| D. | Betrayal |
| Answer» B. Negligence | |
| 11. |
Which among the following is not a contribution made by Crosby? |
| A. | Quality is Free |
| B. | Quality without Tears |
| C. | Let s Talk Quality and Leading: The Art of Becoming an Executive |
| D. | Quality Planning and Analysis |
| Answer» E. | |