MCQOPTIONS
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MCQOPTIONS
This section includes 11 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Efficiency is equal to _______ |
| A. | Expected costs/actual costs |
| B. | Meantime to repair |
| C. | Labor productivity |
| D. | Actual result/expected result |
| Answer» B. Meantime to repair | |
| 2. |
Effectiveness is equal to _______ |
| A. | Customer satisfaction index |
| B. | Actual result/expected result |
| C. | Revenue growth |
| D. | Result/labor costs |
| Answer» C. Revenue growth | |
| 3. |
Labor productivity is equal to ______ |
| A. | Result/material costs |
| B. | Result/labor costs |
| C. | Result/capital costs |
| D. | Revenue growth |
| Answer» C. Result/capital costs | |
| 4. |
‘Time to resolve complaints’ is an indicator of which functional element while measuring the performance of an organization? |
| A. | Customers |
| B. | Production |
| C. | Suppliers |
| D. | Research and Development |
| Answer» B. Production | |
| 5. |
Which of the following is not a determinant of the ‘customer’ functional element while measuring the performance of an organization? |
| A. | Number of suggestions implemented |
| B. | Customer satisfaction index |
| C. | Percentage returns by customers |
| D. | Service rating |
| Answer» E. | |
| 6. |
Which of the following is not an indicator of the ‘customer’ functional element while measuring the performance of an organization? |
| A. | Number of customers’ complaints |
| B. | Number of warranty claims |
| C. | Number of suggestions per employee |
| D. | Revenue growth |
| Answer» E. | |
| 7. |
Which one of the following is not a functional element considered during the performance measure of an organization? |
| A. | Customers |
| B. | Poka-yoke |
| C. | Production |
| D. | Suppliers |
| Answer» C. Production | |
| 8. |
According to Ray F. Boedecker, providing information for individuals and team evaluation is one of the objectives of ‘performance measures’. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 9. |
Which of the following is incorrect according to the seven objectives of performance measures identified by Ray F. Boedecker? |
| A. | Determination of processes that need improvement |
| B. | Indicating process gains and losses |
| C. | Comparing goals with actual performance |
| D. | Hiding information for making informed decisions |
| Answer» E. | |
| 10. |
According to Ray F. Boedecker, establishing a baseline measure and revealing trends is one of the objectives of ‘performance measures’. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 11. |
______ is an indicator of the measurement of success in any organization. |
| A. | Poka-Yoke |
| B. | 5S |
| C. | Performance Measures |
| D. | Benchmarking |
| Answer» D. Benchmarking | |