MCQOPTIONS
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MCQOPTIONS
This section includes 657 Mcqs, each offering curated multiple-choice questions to sharpen your Testing Subject knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Which of the following terms best describes the grapevine as a communication pattern?%! |
| A. | Diagonal |
| B. | Informal |
| C. | Serial |
| D. | Verbal |
| Answer» C. Serial | |
| 2. |
The ability to communicate effectively%! |
| A. | is a natural talent that cannot be learned |
| B. | depends on the education level of those around you |
| C. | can be learned |
| D. | depends on not using technology to send messages |
| Answer» D. depends on not using technology to send messages | |
| 3. |
Which of the following is not a barrier to effective communication?%! |
| A. | language |
| B. | defensiveness |
| C. | filtering |
| D. | channel richness |
| Answer» E. | |
| 4. |
The following is the permanent records for business%! |
| A. | Business letters |
| B. | Ledgers |
| C. | Production reports |
| D. | All of the above |
| Answer» B. Ledgers | |
| 5. |
Modern business letters are usually written in%! |
| A. | simplified style |
| B. | indented style |
| C. | full-block style |
| D. | semi-block style |
| Answer» D. semi-block style | |
| 6. |
The form of communication used most of the time for written messages to persons inside your organization is called%! |
| A. | Memorandum |
| B. | Business letter |
| C. | Pamphlet |
| D. | Adjustment letter |
| Answer» B. Business letter | |
| 7. |
In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.%! |
| A. | the person who encodes an idea |
| B. | message interference |
| C. | a message pathway |
| D. | the person who decodes a message |
| Answer» E. | |
| 8. |
The conclusion or ending paragraph should bring the communication to a polite and ......... close.%! |
| A. | businesslike |
| B. | interminable |
| C. | measurable |
| D. | subtle |
| Answer» B. interminable | |
| 9. |
Persuasive messages should be written in the __________ order.%! |
| A. | indirect |
| B. | passive |
| C. | direct |
| D. | ndecisive |
| Answer» B. passive | |
| 10. |
Good business letters are characterized by the following personal quality of the writer:%! |
| A. | seriousness |
| B. | sincerity |
| C. | formality |
| D. | Humour |
| Answer» C. formality | |
| 11. |
Form letters are also known as:%! |
| A. | circular letters |
| B. | formal letters |
| C. | bad news letters |
| D. | persuasive sales letters |
| Answer» E. | |
| 12. |
*$_Which of the following is not a barrier to effective communication?? |
| A. | language |
| B. | defensiveness |
| C. | filtering |
| D. | channel richness |
| Answer» E. | |
| 13. |
*$_In the communication process, a receiver is the person who encodes an idea. message interference. a message pathway. the person who decodes a message.? |
| A. | the person who encodes an idea |
| B. | message interference |
| C. | a message pathway |
| D. | the person who decodes a message |
| Answer» E. | |
| 14. |
*$_The ability to communicate effectively? |
| A. | is a natural talent that cannot be learned |
| B. | depends on the education level of those around you |
| C. | can be learned |
| D. | depends on not using technology to send messages |
| Answer» D. depends on not using technology to send messages | |
| 15. |
*$_Modern business letters are usually written in? |
| A. | simplified style |
| B. | indented style |
| C. | full-block style |
| D. | semi-block style |
| Answer» D. semi-block style | |
| 16. |
*$_The form of communication used most of the time for written messages to persons inside your organization is called? |
| A. | Memorandum |
| B. | Business letter |
| C. | Pamphlet |
| D. | Adjustment letter |
| Answer» B. Business letter | |
| 17. |
*/*______________ include investigation of an issue or problem or Calculation of financial ratios of a company.? |
| A. | Formal report |
| B. | Analytical Letter Reports |
| C. | Scientific Reports |
| D. | Informational Letter Reports |
| Answer» C. Scientific Reports | |
| 18. |
*/*_Surveys, suggestion boxes, and employee newsletters are considered to be __________ types of communication.? |
| A. | downward |
| B. | upward |
| C. | grapevine |
| D. | lateral |
| Answer» C. grapevine | |
| 19. |
*/*_Internal information for MIS may come from any one of the following department.? |
| A. | Customers care department |
| B. | HR department |
| C. | Marketing department |
| D. | Production department |
| Answer» B. HR department | |
| 20. |
*/*_Lack of openness in communication? |
| A. | reduces employee satisfaction |
| B. | has no effect on employee satisfaction |
| C. | reduces management satisfaction |
| D. | shows good management control |
| Answer» B. has no effect on employee satisfaction | |
| 21. |
*/*_Which of the following is a good example of horizontal flow in an organization?? |
| A. | When employees give their supervisors reports listing their accomplishments during the last year |
| B. | When the department heads of marketing and research get together for a meeting |
| C. | When, at a party, the vice-president's secretary tells the husband of one of the employees about plans for layoffs |
| D. | When a supervisor issues a statement to all subordinates explaining new travel policies |
| Answer» C. When, at a party, the vice-president's secretary tells the husband of one of the employees about plans for layoffs | |
| 22. |
*/*_What is the primary purpose of report? |
| A. | To control problems, sell products and services |
| B. | To analyze problems and predict practical alternatives |
| C. | To monitor and control production, sales, shipping, etc |
| D. | To solve problems and supply facts |
| Answer» C. To monitor and control production, sales, shipping, etc | |
| 23. |
*/*_What writing style is usually used in reports? |
| A. | Objective and detached |
| B. | Personal and critical |
| C. | Emotive and judgmental |
| D. | Subjective and detached |
| Answer» B. Personal and critical | |
| 24. |
*/*_Informative writing focuses primarily on the? |
| A. | writer |
| B. | reader |
| C. | latest news |
| D. | subject under discussion |
| Answer» E. | |
| 25. |
*/*_Effective communication is essentially a? |
| A. | both a one-way and a two-way process |
| B. | two-way process |
| C. | one-way process |
| D. | three-way process |
| Answer» B. two-way process | |
| 26. |
*/*_The study of communication through touch is_________.? |
| A. | chronemics |
| B. | haptics |
| C. | proxemics |
| D. | semantics |
| Answer» C. proxemics | |
| 27. |
*/*_A memorandum (memo) is considered a brief form of written communication for? |
| A. | legal use |
| B. | formal use |
| C. | internal use |
| D. | external use |
| Answer» D. external use | |
| 28. |
*/*_The conclusion or ending paragraph should bring the communication to a polite and ......... close.? |
| A. | businesslike |
| B. | interminable |
| C. | measurable |
| D. | subtle |
| Answer» B. interminable | |
| 29. |
*/*_Persuasive messages should be written in the __________ order.? |
| A. | indirect |
| B. | passive |
| C. | direct |
| D. | ndecisive |
| Answer» B. passive | |
| 30. |
*/*_Goals help us to __________.? |
| A. | Communicate |
| B. | work |
| C. | Success |
| D. | motivate |
| Answer» B. work | |
| 31. |
*/*_Which of the following terms best describes the grapevine as a communication pattern?? |
| A. | Diagonal |
| B. | Informal |
| C. | Serial |
| D. | Verbal |
| Answer» C. Serial | |
| 32. |
*/*_The following is the permanent records for business? |
| A. | Business letters |
| B. | Ledgers |
| C. | Production reports |
| D. | All of the above |
| Answer» B. Ledgers | |
| 33. |
*/*_Appeals and representations are used in_________communication.? |
| A. | horizontal |
| B. | downward |
| C. | upward |
| D. | grapevine |
| Answer» D. grapevine | |
| 34. |
%_Complaint letter should be called______________% |
| A. | Persuasive letters |
| B. | Claim letter |
| C. | Inquiry letters |
| D. | Sales letters |
| Answer» C. Inquiry letters | |
| 35. |
%_When a person receives a message, it is their responsibility to provide the sender:_% |
| A. | Feedback |
| B. | Self Concept |
| C. | Perception |
| D. | Nonverbal Clues |
| Answer» B. Self Concept | |
| 36. |
%_This time is yours to use as you please, use it for the things you value most in life._% |
| A. | Committed time |
| B. | Discretionary time |
| C. | Maintenance time |
| D. | Family time |
| Answer» C. Maintenance time | |
| 37. |
%_A memorandum (memo) is considered a brief form of written communication for_% |
| A. | legal use |
| B. | internal use |
| C. | external use |
| D. | formal use |
| Answer» C. external use | |
| 38. |
%_Simplicity in writing means essentially:_% |
| A. | the use of simple sentences |
| B. | the use of simple words |
| C. | the use of simple tense |
| D. | plainness |
| Answer» E. | |
| 39. |
_ __________ is used to provide feedback to higher-ups, inform them of progress toward goals, and relay current problems.$? |
| A. | Interpersonal communication |
| B. | Upward communication |
| C. | Directional communication |
| D. | Occupational communication |
| Answer» C. Directional communication | |
| 40. |
_ Feedback can come in the form of$? |
| A. | environmental noise |
| B. | nonverbal communication only |
| C. | verbal communication only |
| D. | verbal and nonverbal listener responses |
| Answer» C. verbal communication only | |
| 41. |
_ Which of the following is an example of a nonverbal message?$? |
| A. | Yelling |
| B. | Eye contact |
| C. | Jargon |
| D. | Mumbling |
| Answer» C. Jargon | |
| 42. |
_ The simplified style business letter has$? |
| A. | indentation |
| B. | a complimentary close |
| C. | a subject line |
| D. | a salutation |
| Answer» D. a salutation | |
| 43. |
_ ___________ reports are usually short messages with natural, casual use of language.$? |
| A. | Conference |
| B. | Periodic |
| C. | Informal |
| D. | Formal |
| Answer» D. Formal | |
| 44. |
_ Management information systems (MIS)$? |
| A. | create and share documents that support day - today office activities |
| B. | process business transactions (eg, time cards, payments, orders, etc) |
| C. | capture and reproduce the knowledge of an expert problem solver |
| D. | use the transaction data to produce information needed by managers to run the business |
| Answer» E. | |
| 45. |
_ Which of the following is a communication issue facing today organizations?$? |
| A. | How technology can best serve the organization |
| B. | Relationships and their effects on organizations |
| C. | Sexual harassment in the workplace |
| D. | All of the above |
| Answer» E. | |
| 46. |
_ The flow of information through MIS is$? |
| A. | need dependent |
| B. | organization dependent |
| C. | information dependent |
| D. | management dependent |
| Answer» B. organization dependent | |
| 47. |
_ All of the following might be used to improve organizational communication except$? |
| A. | surveys and feedback |
| B. | management training |
| C. | filtering |
| D. | TV networks |
| Answer» D. TV networks | |
| 48. |
_ Three ways in which communication flows through formal organizational channels are called$? |
| A. | loose coupling, tight coupling, and uncoupling |
| B. | positive flow, negative flow, and peripheral flow |
| C. | downward flow, upward flow, and horizontal flow |
| D. | the grapevine, the gatekeeper, and the network |
| Answer» D. the grapevine, the gatekeeper, and the network | |
| 49. |
_ If there is no receiver, there is no$? |
| A. | communication |
| B. | sender |
| C. | Message |
| D. | Media |
| Answer» B. sender | |
| 50. |
_ Which of the following is accomplished initially while planning a report$? |
| A. | Defining purpose |
| B. | Identifying the sequence in which tasks should be performed |
| C. | Preparing a work plan |
| D. | None of the above |
| Answer» B. Identifying the sequence in which tasks should be performed | |