_Which of the following statements pertaining to the SERVQUAL scale is correct?$?

Question

TuteeHUB · Accepted Answer

NA

TuteeHUB · Answer

SERVQUAL compares perceptions to what customers would normally expect

TuteeHUB · Answer

SERVQUAL is a 22-item scale

TuteeHUB · Answer

SERVQUAL consists of four service quality dimensions

TuteeHUB · Answer

SERVQUAL compares perceptions to what a customer should expect from a firm the delivers high-quality services

1.	_Which of the following statements pertaining to the SERVQUAL scale is correct?$?
A.	SERVQUAL compares perceptions to what customers would normally expect
B.	SERVQUAL is a 22-item scale
C.	SERVQUAL consists of four service quality dimensions
D.	SERVQUAL compares perceptions to what a customer should expect from a firm the delivers high-quality services
Answer» E.

Discussion