Which of the following statements pertaining to the SERVQUAL scale is correct?

Question

TuteeHUB · Accepted Answer

NA

TuteeHUB · Answer

ERVQUAL compares perceptions to what customers would normally expect

TuteeHUB · Answer

ERVQUAL is a 22-item scale

TuteeHUB · Answer

ERVQUAL consists of four service quality dimensions

TuteeHUB · Answer

ERVQUAL compares perceptions to what a customer should expect from a firm the delivers high-quality services

1.	Which of the following statements pertaining to the SERVQUAL scale is correct?
A.	ERVQUAL compares perceptions to what customers would normally expect
B.	ERVQUAL is a 22-item scale
C.	ERVQUAL consists of four service quality dimensions
D.	ERVQUAL compares perceptions to what a customer should expect from a firm the delivers high-quality services
Answer» E.

Discussion