Which of the following should not be done with service customers when they are aggrieved with a service failure?

Question

TuteeHUB · Accepted Answer

look at the situation from the customer’s point of view and satisfy or even delight them

TuteeHUB · Answer

apologise for the service failure

TuteeHUB · Answer

make good (recover) the service

TuteeHUB · Answer

laugh as much as possible so that customers start laughing and forget about the failed service

1.	Which of the following should not be done with service customers when they are aggrieved with a service failure?
A.	apologise for the service failure
B.	make good (recover) the service
C.	laugh as much as possible so that customers start laughing and forget about the failed service
D.	look at the situation from the customer’s point of view and satisfy or even delight them
Answer» D. look at the situation from the customer’s point of view and satisfy or even delight them

Discussion