

MCQOPTIONS
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1. |
Which of the following is incorrect while referring to challenges faced while ensuring service quality? |
A. | Customer expectations change over a period of time |
B. | Different customers can have different expectations |
C. | Customer expectations do not change at all |
D. | Knowledge of all customers about the service may not be the same |
Answer» D. Knowledge of all customers about the service may not be the same | |