MCQOPTIONS
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				| 1. | 
                                    When a bank offers web self-service for customers to answer their questions, the primaryoutcome is: | 
                            
| A. | Adds value. | 
| B. | Manages risks. | 
| C. | Reduces costs. | 
| D. | Creates a new opportunity. | 
| Answer» D. Creates a new opportunity. | |