_What is the sequence of steps for the service recovery process?$?

• A. Anticipating customer needs, acknowledging their feelings, Apologising and Owning the responsibility, Offering alternatives, making amends
• B. Acknowledging their feelings, Apologising and Owning the responsibility , making amends, anticipating customer needs, offering alternatives
• C. Acknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs
• D. Acknowledging their feelings, offering alternatives, Apologising and owning the responsibility, making amends, anticipating customer needs