What is the sequence of steps for the service recovery process?

• A. nticipating customer needs, acknowledging their feelings, Apologising and Owning the responsibility, Offering alternatives, making amends
• B. cknowledging their feelings, Apologising and Owning the responsibility , making amends, anticipating customer needs, offering alternatives
• C. cknowledging their feelings, Apologising and owning the responsibility, offering alternatives, making amends, anticipating customer needs
• D. cknowledging their feelings, offering alternatives, Apologising and owning the responsibility, making amends, anticipating customer needs