MCQOPTIONS
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MCQOPTIONS
| 1. |
Three types of customer expectations can be identified: |
| A. | Internal expectations; Explicit expectations, Implicit expectations. |
| B. | Fuzzy expectations, Explicit expectations, Implicit expectations |
| C. | Internal expectations, External expectations, Implicit expectations. |
| D. | none |
| Answer» C. Internal expectations, External expectations, Implicit expectations. | |