The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?

Question

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A negative impact on corporate or local image

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An increase in corporate costs

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Bad word of mouth

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Negatively confirmed quality

1.	The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?
A.	An increase in corporate costs
B.	A negative impact on corporate or local image
C.	Bad word of mouth
D.	Negatively confirmed quality
Answer» B. A negative impact on corporate or local image

The Perceived Service Quality means that the perceived or experienced service is not consistent with the expected service. This gap results in the following: Which one is NOT true?

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