The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?

Question

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Bad word of mouth

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An increase in corporate costs

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A negative impact on corporate or local image

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Negatively confirmed quality

1.	The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?
A.	An increase in corporate costs
B.	Bad word of mouth
C.	A negative impact on corporate or local image
D.	Negatively confirmed quality
Answer» B. Bad word of mouth

The Perceived Service Quality means that the perceived or experienced service is not consistentwith the expected service. This gap results in the following: Which one is NOT true?

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