MCQOPTIONS
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| 1. |
The fact that a business traveller may have one very positive check-in experience at a hotel and then a very negative check-in experience with a different employee on a subsequent visit is evidence of service: |
| A. | ntangibility |
| B. | nseparability |
| C. | ariability |
| D. | erishability |
| Answer» D. erishability | |