1.

Tell which statements are incorrect?

A. Customers can coproduce services.
B. Customers can be educated to take part in service coproduction.
C. Once customers are taught to coproduce services, they can be left alone to produce their own services.
D. Customer coproduction can range from co‐producing the complete service through producing the full service.
Answer» D. Customer coproduction can range from co‐producing the complete service through producing the full service.


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