MCQOPTIONS
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| 1. |
Service providers are afraid of providing unconditional service guarantees as |
| A. | they fear that some customers would take wrong advantage of the guarantee |
| B. | there might be situations outside the control of the service provider due to which the service has failed |
| C. | service employees would give away unnecessary goodies to aggrieved customers, thereby incurring losses for the company |
| D. | all of the above |
| Answer» E. | |