

MCQOPTIONS
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1. |
Raju goes to the office from 9 am – 6 pm. He had enrolled himself at a gym center near his office. The gym is open from 6 am – 10 pm. Consider the timings of engagements of both Raju and the gym center, which dimension of ‘service quality’ is strongly promoted? |
A. | Timeliness |
B. | Accessibility and Convenience |
C. | Credibility |
D. | Reputation |
Answer» C. Credibility | |