1.

Raju goes to the office from 9 am – 6 pm. He had enrolled himself at a gym center near his office. The gym is open from 6 am – 10 pm. Consider the timings of engagements of both Raju and the gym center, which dimension of ‘service quality’ is strongly promoted?

A. Timeliness
B. Accessibility and Convenience
C. Credibility
D. Reputation
Answer» C. Credibility


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