Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sheet was filthy. Which dimension of service quality was poorly reflected?

Rahul had booked a room in a 5-star hotel. After he checked in at his

1.	Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sheet was filthy. Which dimension of service quality was poorly reflected?
A.	Tangibles
B.	Reliability
C.	Responsiveness
D.	Empathy
Answer» B. Reliability

Discussion

No Comment Found

Related MCQs

Which of the following is a dimension of service quality ?
Raju goes to the office from 9 am 6 pm. He had enrolled himself at a gym center near his office. The gym is open from 6 am 10 pm. Consider the timings of engagements of both Raju and the gym center, which dimension of service quality is strongly promoted?
If an organization focuses on trustworthiness and belief considering the customer s best interests, which dimension of service quality is focused on by the organization?
If an organization commits to 10 promises and if all the promises are met, then which service quality dimension is strongly promoted?
If all the service promised according to the time commitments are met then __________
Company P and Q are two famous clothing companies in the city. Customers have complained that the staff at Company P are unaware of modern trends and seem to take no interest in understanding customer expectations. The staff at Company Q is knowledgeable and is aware of modern trends. What can you infer?
Amit is a Hindi speaking person. He resides in Chennai. He had to visit the Passport Office in Chennai to rectify some of the problems he was facing. He was surprised to find the staff at the Passport Office speaking in different languages. Name the dimension of service quality which was enforced.
Company A and Company B are two social networking service companies. It has been found that Company A shares a user s private information with undetectable sources while Company B is not accused of any such activities. Which dimension of service quality is at stake?
If the time taken to respond to customer complaints is less, which dimension of service quality is strongly promoted?
Which of the following is incorrect while referring to challenges faced while ensuring service quality?

Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sheet was filthy. Which dimension of service quality was poorly reflected?

Discussion

No Comment Found

Related MCQs

Reply to Comment