MCQOPTIONS
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MCQOPTIONS
| 1. |
Quality Gaps include: |
| A. | The Management Perception Gap; The Quality Specification Gap; The Service Delivery Gap |
| B. | The Management Perception Gap, The Market Communication Gap, The Quality Improvement Gap |
| C. | The Service Delivery Gap, The Market Communication Gap; The Information Gap |
| D. | The Service Delivery Gap, The Management Perception Gap, The implementation Gap |
| Answer» B. The Management Perception Gap, The Market Communication Gap, The Quality Improvement Gap | |