During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for thereplacement product to show up

During a service recovery effort, the employee was very empathetic to

1.	During a service recovery effort, the employee was very empathetic to the customer’s plight and agreed to replace the defective product. However, it took three months for thereplacement product to show up
A.	Social
B.	Procedural
C.	Interactional
D.	Distributive
Answer» C. Interactional