*/*_Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of:?

Question

TuteeHUB · Accepted Answer

Intangible outcomes e.g. the performance of an investment portfolio

TuteeHUB · Answer

Price of the service

TuteeHUB · Answer

Processes used in carrying out the service

TuteeHUB · Answer

Tangible outcomes

1.	/_Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of:?
A.	Price of the service
B.	Processes used in carrying out the service
C.	Intangible outcomes e.g. the performance of an investment portfolio
D.	Tangible outcomes
Answer» C. Intangible outcomes e.g. the performance of an investment portfolio

/_Compared with low-contact services, customers of high-contact services are more likely to judge service quality on the basis of:?