MCQOPTIONS
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MCQOPTIONS
This section includes 12 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Which of the following statement is incorrect with respect to strategic quality planning cycle? |
| A. | The identification of customer needs is the first step |
| B. | The determination of customer positioning is the second step |
| C. | It is necessary to predict the future and is the third step |
| D. | The study of gap analysis and how to open the gap |
| Answer» E. | |
| 2. |
Improvement activities in strategic quality planning are focused on activities critical to success. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 3. |
Identify the correct option with respect to the goals and objectives of an organization having a strategic quality planning. |
| A. | They are Process and Result oriented |
| B. | They are Process oriented |
| C. | They are Result oriented |
| D. | They are neither Process oriented nor Result oriented |
| Answer» B. They are Process oriented | |
| 4. |
Which of the following is not an example of strategic planning in an organization? |
| A. | The planned growth rate in sales |
| B. | Diversification of business into new lines |
| C. | Types of products to be offered |
| D. | The planning for natural disasters |
| Answer» E. | |
| 5. |
Which of the following describes special tactics, assigned responsibilities, how resource allocation is done, scheduled activities and efforts and specify vision target? |
| A. | Goals |
| B. | Special Objectives |
| C. | Plans |
| D. | Objectives |
| Answer» D. Objectives | |
| 6. |
The operational definition of goals is called __________ |
| A. | Goals |
| B. | Objectives |
| C. | Plans |
| D. | Action Plans |
| Answer» C. Plans | |
| 7. |
Which of the following is not a best practice for an organization when it is planning its goals? |
| A. | Improving customer satisfaction target |
| B. | Cost reduction targets in a year |
| C. | Improving market share |
| D. | Decreasing market share |
| Answer» E. | |
| 8. |
The attempts that are made to improve an organization’s performance by making mission statements concrete are called ________ |
| A. | Goals |
| B. | Objectives |
| C. | Plans |
| D. | Action Plans |
| Answer» B. Objectives | |
| 9. |
Strategic Planning is one of the critical aspects of leadership. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 10. |
Which of the following is correct in terms of the scope for Strategic Planning? |
| A. | One month |
| B. | Two months |
| C. | Three months |
| D. | Four years |
| Answer» E. | |
| 11. |
Identify the correct option with respect to the activities involved in Strategic Planning. |
| A. | Developing goals only |
| B. | Developing objectives only |
| C. | Developing action plans only |
| D. | Developing goals, objectives and action plans |
| Answer» E. | |
| 12. |
The long-term direction of the organization in which it wants to proceed in the future is known as __________ |
| A. | Strategic Planning |
| B. | Short-Term Planning |
| C. | Operational Planning |
| D. | Contingency Planning |
| Answer» B. Short-Term Planning | |