To manage e-supply chains effectively, benefits need to be developed into a performance management framework. Sambasivan and colleagues (2009) produced such a framework, identifying categories of measures and provided examples of metrics for each. Which of the following fits this framework?

Cost in supply chain - return on investment

Production level metric - range of products and services, effectiveness of scheduling techniques, capacity utilisation

Cost in supply chain - return on investment

Supply chain finance and logistics cost - total, distribution, manufacturing, and inventory costs

Using the Internet for relationship marketing involves integrating the customer database with websites to make the relationship targeted and personalised. Through doing this there are many benefits to be gained but which of the below is not an advantage?

Achieve mass customisation of the marketing messages

Minimises breadth, depth and nature of relationship

Achieve mass customisation of the marketing messages

Who are the primary users of ERP systems?

Customers, resellers, partners, suppliers, and distributors

Sales, marketing, customer service

Accounting, finance, logistics, and production

Customers, resellers, partners, suppliers, and distributors

Which of these is not a mySAP business suite?

Customer relationship management

All of the above are in the suite.

Which of the following is a reason for ERPs explosive growth?

ERP is a logical solution to the mess of incompatible applications

ERP addresses the need for global information sharing and reporting

ERP is used to avoid the pain and expense of fixing legacy systems

E-mail marketing has to make strategic plans regarding outbound and inbound emails. E-mail is most widely used as a prospect conversion and customer retention tool. A database of customer names, email addresses and profile information used for e-mail marketing is usually known as:

Viral marketing email directory

ERP systems play a vital role in supporting

The business processes and operations of an organization

Decision making by employees and managers of an organization

The strategies of an organization for competitive advantage

Using digital communications technologies to maximise sales to existing customers and encourage continued usage on online services is known as:

Electronic customer relationship management

Which of the following is not true of (BPR) business process reengineering?

Sometimes BPR is needed to lower costs.

Sometimes BPR is needed to increase quality.

Information technology can be the enabler for radical change.

BPR tends to focus on incremental and gradual improvement.

manufacturing resource planning.

manufacturing requirement planning.

As guidance to managing a global distribution, seven action points have beensuggested. Do these include:

Do not waste money, time and energy initially

Treat local distributors as short-term partners

ERP can be used in _________.

both manufacturing and non manufacturing companies.

ERP systems have evolved from

Artificial Intelligence Systems

The Materials Requirements Planning(MRP) Systems

The Manufacturing Requirements Planning(MRP II)

Artificial Intelligence Systems

Which of the following is not true of problems that can arise when firms within asupply chain do not collaborate?

Inaccurate manufacturing capacity

Which of the following mathematical expressions can be employed to compute inventorycost?

Carrying cost per unit × average inventory cost

Carrying cost per unit + average inventory cost

Carrying cost per unit × average inventory cost

Carrying cost per unit ÷ average inventory cost

Carrying cost per unit – average inventory cost

What are the primary business benefits of an ERP system?

Sales forecasts, sales strategies, and marketing campaigns

Market demand, resource and capacity constraints, and real-time scheduling

Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution

Logistics is an integral part of supply chain management. Which explanation best represents outbound logistics?

The management of material resources entering an organisation from its suppliers and other partners

A supply chain that emphasises distribution of a product to passive customers

The management of material resources entering an organisation from its suppliers and other partners

An emphasis on using the supply chain to deliver value to customers who are actively involved in product and service specification

The management of resources supplied from an organisation to its customers and intermediaries

The ERP systems which are poorly conceived and/or poorly implemented, will

fail and would not be able to provide the desired results

may even prove fatal for the organization

There are different techniques to both initiate and build relationships with customers by using a combination of online and offline techniques. What is the 'customer life cycle' though?

An approach to building and sustaining long-term business with a customer

Techniques to encourage customers to increase their involvement with an organisation

The stages each customer will go through in a long-term relationship with a supplier

An approach to building and sustaining long-term business with a customer

The answers above are all correct

Match the following: First set:I. Material request management II. Material Issue III. Material Receipt IV. Stock Valuation Second set:

Stock is verified mechanically.

receipt is issued from the seller.

Stock is verified mechanically.

Appeal for materials is made from various departments.

Materials are issued as per order.

What was the rationale behind introducing the Global Data Synchronisation Networkin 2005?

To provide a common pricing structure taking currency fluctuations into account

To speed up e-commerce interaction

To allow trading partners to manage each other's supply chain

To create standards for sharing information about products

The 'value chain' idea is a concept that has been well established for the past three decades and it refers to considering key activities that an organization can conduct to add value for the customer. It traditionally distinguished between primary activities and support activities. Why is this concept regarded as outdated with the development of e-business?

The concept still holds and does not need revision

There is a clear distinction between primary and support activities

The concept still holds and does not need revision

The support activities offer far more than just support

Support activities have been subsumed under primary activities

ERP system is a highly integrated, and enterprise wide information system thatcovers

All the functional areas of an organization

Materials department of an organization

A major strength of MRP is its capability

to minimize labor hours used in production

for timely and accurate replanning

to maximize production throughput

often require expensive maintenance.

may be difficult to integrate with new systems.

use a collection of independent files or databases.

In which of the following systems an item’s inventory is stored at two different locations?

Universal bar code system method

Any manager in an organization needs to understand

The computer programming used in ERP systems

The basic concepts of ERP System

The strategic planning process and the implementation process for ERP system

The computer programming used in ERP systems

Online public relations (or e-PR) should aim to maximise favourable mentions of companies, products, brands, etc which are likely to be visited by target audiences. Which of the following activities fall within the remit of e-PR?

Link building including reciprocal links

Social networks and online communities

Communicating with media (journalists) online

A value chain analysis provides an analytical framework for an organisation to examine individual activities and determine value added at each stage. The principles can also be applied to an organisation's external value stream analysis which considers how the whole production and delivery process can be made more efficient. The activities can be categorized into those:

Those required for product development or production systems

That create value as perceived by the customer

Accepting that a customer has agreed to opt-in to receive further information, with customer profiling the minimum amount of online information that needs to be collected is an e-mail address. What is really required though to decide if the customer is a good potential target for further communications?

Opt-out facilities to be removed

The typical benefits of e-supply chain management gained by a B2B company are quite comprehensive. Which of the following is false though?

Improved data integration between elements of the supply chain

Increased efficiency of individual processes

Reduced complexity of the supply chain

Increased costs through outsourcing

Improved data integration between elements of the supply chain

109 + Mcqs in Steady State Unsteady State Systems in Chemical Engineering Page 1 McqOptions

1.	To manage e-supply chains effectively, benefits need to be developed into a performance management framework. Sambasivan and colleagues (2009) produced such a framework, identifying categories of measures and provided examples of metrics for each. Which of the following fits this framework?
A.	Production level metric - range of products and services, effectiveness of scheduling techniques, capacity utilisation
B.	Cost in supply chain - return on investment
C.	Supply chain finance and logistics cost - total, distribution, manufacturing, and inventory costs
D.	They are all accurate
Answer» B. Cost in supply chain - return on investment

Discussion

2.	Using the Internet for relationship marketing involves integrating the customer database with websites to make the relationship targeted and personalised. Through doing this there are many benefits to be gained but which of the below is not an advantage?
A.	Minimises breadth, depth and nature of relationship
B.	Achieve mass customisation of the marketing messages
C.	Targeting more effectively
D.	Lower costs
Answer» B. Achieve mass customisation of the marketing messages

Discussion

3.	Who are the primary users of ERP systems?
A.	Sales, marketing, customer service
B.	Accounting, finance, logistics, and production
C.	Customers, resellers, partners, suppliers, and distributors
D.	All of the above
Answer» C. Customers, resellers, partners, suppliers, and distributors

Discussion

4.	Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?
A.	Eliminates redundancies
B.	Cuts down wasted time
C.	Removes misinformation
D.	All of the above
Answer» E.

Discussion

5.	Which of these is not a mySAP business suite?
A.	Product lifecycle management
B.	Supply chain management
C.	Customer relationship management
D.	All of the above are in the suite.
Answer» E.

Discussion

6.	A marketing campaign will not be successful if the costs of acquiring site visitors and customers are too high. The term used to describe the cost of acquiring a new customer is known as:
A.	Cost per acquisition
B.	Bounce rate
C.	Allowable cost per acquisition
D.	Referrer cost
Answer» B. Bounce rate

Discussion

7.	Which of the following is a reason for ERPs explosive growth?
A.	ERP is a logical solution to the mess of incompatible applications
B.	ERP addresses the need for global information sharing and reporting
C.	ERP is used to avoid the pain and expense of fixing legacy systems
D.	All of the above
Answer» E.

Discussion

8.	E-mail marketing has to make strategic plans regarding outbound and inbound emails. E-mail is most widely used as a prospect conversion and customer retention tool. A database of customer names, email addresses and profile information used for e-mail marketing is usually known as:
A.	Viral marketing email directory
B.	House list
C.	Customer profiles
D.	Customer and prospect database
Answer» C. Customer profiles

Discussion

9.	What must a system do to qualify as a true ERP solution?
A.	Be flexible
B.	Be modular and closed
C.	Extend within the company
D.	All of the above
Answer» B. Be modular and closed

Discussion

10.	. Which of the following is NOT a benefit of supply chain management?
A.	Less variety
B.	Greater agility
C.	Lower inventory
D.	Higher productivity
Answer» E.

Discussion

11.	The value chain connection between a firm and its suppliers is called:
A.	inbound logistics.
B.	outbound logistics.
C.	SCM.
D.	None of the above.
Answer» B. outbound logistics.

Discussion

12.	The use of online and offline promotion techniques to increase the audience of a siteis known as
A.	Search engine optimisation
B.	Traffic building campaign
C.	Quality score
D.	Search engine marketing
Answer» C. Quality score

Discussion

13.	ERP systems play a vital role in supporting
A.	The business processes and operations of an organization
B.	Decision making by employees and managers of an organization
C.	The strategies of an organization for competitive advantage
D.	All of the above
Answer» E.

Discussion

14.	Using digital communications technologies to maximise sales to existing customers and encourage continued usage on online services is known as:
A.	Mass customisation
B.	Customer-centric marketing
C.	Personalisation
D.	Electronic customer relationship management
Answer» E.

Discussion

15.	Which of the following is not true of (BPR) business process reengineering?
A.	Sometimes BPR is needed to lower costs.
B.	Sometimes BPR is needed to increase quality.
C.	Information technology can be the enabler for radical change.
D.	BPR tends to focus on incremental and gradual improvement.
Answer» E.

Discussion

16.	Expand MRP.
A.	material requirement planning.
B.	manufacturing resource planning.
C.	manufacturing requirement planning.
D.	material resource planning.
Answer» D. material resource planning.

Discussion

17.	As guidance to managing a global distribution, seven action points have beensuggested. Do these include:
A.	Do not waste money, time and energy initially
B.	Let distributors pick you
C.	Treat local distributors as short-term partners
D.	They are all incorrect
Answer» E.

Discussion

18.	ERP can be used in _________.
A.	manufacturing company.
B.	non manufacturing company.
C.	both manufacturing and non manufacturing companies.
D.	any where.
Answer» D. any where.

Discussion

19.	Sub modules of Sales and Distribution modules are:I. Order Management II. Warehouse Management III. Foreign Trade IV. Sales Support
A.	3
B.	1 & 2
C.	2 & 4
D.	1, 2, 3 & 4
Answer» E.

Discussion

20.	ERP systems have evolved from
A.	The Materials Requirements Planning(MRP) Systems
B.	The Manufacturing Requirements Planning(MRP II)
C.	(a) and (b)
D.	Artificial Intelligence Systems
Answer» D. Artificial Intelligence Systems

Discussion

21.	Which of the following is not true of problems that can arise when firms within asupply chain do not collaborate?
A.	Reduced costs
B.	Excessive inventories
C.	Missed production schedules
D.	Inaccurate manufacturing capacity
Answer» B. Excessive inventories

Discussion

22.	Internally focused systems support _____________ within the organization.
A.	Functional areas.
B.	Processes.
C.	Activities
D.	All of the above
Answer» E.

Discussion

23.	A typical ERP system includes this module:
A.	financial accounting.
B.	inventory.
C.	bill of materials.
D.	All of the above.
Answer» E.

Discussion

24.	Which of the following mathematical expressions can be employed to compute inventorycost?
A.	Carrying cost per unit + average inventory cost
B.	Carrying cost per unit × average inventory cost
C.	Carrying cost per unit ÷ average inventory cost
D.	Carrying cost per unit – average inventory cost
Answer» B. Carrying cost per unit × average inventory cost

Discussion

25.	What are the primary business benefits of an ERP system?
A.	Sales forecasts, sales strategies, and marketing campaigns
B.	Market demand, resource and capacity constraints, and real-time scheduling
C.	Forecasting, planning, purchasing, material management, warehousing, inventory, and distribution
D.	All of the above
Answer» D. All of the above

Discussion

26.	ERP systems provide a number of benefits which include
A.	Reduced Inventory
B.	Reduced Manpower
C.	Reduced cycle time
D.	All of the above
Answer» E.

Discussion

27.	Sales force automation software is a subset of which type of software package?
A.	ERP
B.	CRM
C.	SCM
D.	None of the above.
Answer» C. SCM

Discussion

28.	Logistics is an integral part of supply chain management. Which explanation best represents outbound logistics?
A.	A supply chain that emphasises distribution of a product to passive customers
B.	The management of material resources entering an organisation from its suppliers and other partners
C.	An emphasis on using the supply chain to deliver value to customers who are actively involved in product and service specification
D.	The management of resources supplied from an organisation to its customers and intermediaries
Answer» B. The management of material resources entering an organisation from its suppliers and other partners

Discussion

29.	Which of the following is a recommendation that will successfully implement anenterprise wide system?
A.	Secure executive sponsorship.
B.	Get help from outside experts.
C.	Thoroughly train users.
D.	All of the above
Answer» E.

Discussion

30.	The ERP systems which are poorly conceived and/or poorly implemented, will
A.	fail and would not be able to provide the desired results
B.	may even prove fatal for the organization
C.	succeed after two years
D.	(a) and (b)
Answer» E.

Discussion

31.	There are different techniques to both initiate and build relationships with customers by using a combination of online and offline techniques. What is the 'customer life cycle' though?
A.	Techniques to encourage customers to increase their involvement with an organisation
B.	The stages each customer will go through in a long-term relationship with a supplier
C.	An approach to building and sustaining long-term business with a customer
D.	The answers above are all correct
Answer» C. An approach to building and sustaining long-term business with a customer

Discussion

32.	Match the following: First set:I. Material request management II. Material Issue III. Material Receipt IV. Stock Valuation Second set:
A.	receipt is issued from the seller.
B.	Stock is verified mechanically.
C.	Appeal for materials is made from various departments.
D.	Materials are issued as per order.
Answer» B. Stock is verified mechanically.

Discussion

33.	The term ERP stands for
A.	Enterprise Resource Programme
B.	Enterprise Requirement Plan
C.	Enterprise Resource Planning
D.	None of the above
Answer» D. None of the above

Discussion

34.	An older system that is still of use to an organization despite the need for frequentmaintenance is a(n):
A.	obsolete system.
B.	legacy system.
C.	repository.
D.	None of the above.
Answer» C. repository.

Discussion

35.	What was the rationale behind introducing the Global Data Synchronisation Networkin 2005?
A.	To provide a common pricing structure taking currency fluctuations into account
B.	To speed up e-commerce interaction
C.	To allow trading partners to manage each other's supply chain
D.	To create standards for sharing information about products
Answer» E.

Discussion

36.	The 'value chain' idea is a concept that has been well established for the past three decades and it refers to considering key activities that an organization can conduct to add value for the customer. It traditionally distinguished between primary activities and support activities. Why is this concept regarded as outdated with the development of e-business?
A.	There is a clear distinction between primary and support activities
B.	The concept still holds and does not need revision
C.	The support activities offer far more than just support
D.	Support activities have been subsumed under primary activities
Answer» B. The concept still holds and does not need revision

Discussion

37.	Which of the following is the cost of carrying an item in inventory for a specific period oftime?
A.	Ordering cost
B.	Holding cost
C.	Shortage cost
D.	Stock out cost
Answer» C. Shortage cost

Discussion

38.	ERP system is a highly integrated, and enterprise wide information system thatcovers
A.	All the functional areas of an organization
B.	Manufacturing
C.	zarea of an organization
D.	Materials department of an organization
Answer» B. Manufacturing

Discussion

39.	Supply chain management is essentially the optimisation of material flows and associated information flows involved with an organisation's operations. To manage these flows, e-business applications are essential to bring such benefits as noted in 'Internet retailing' in 2010 which reported that the average rates of return to a high street retailer could be as high as 10%. What did the same source report as the average rate of return for UK e-commerce sites?
A.	15%
B.	22%
C.	12%
D.	18%
Answer» C. 12%

Discussion

40.	A major strength of MRP is its capability
A.	to minimize labor hours used in production
B.	for timely and accurate replanning
C.	to reduce lead times
D.	to maximize production throughput
Answer» C. to reduce lead times

Discussion

41.	Legacy systems:
A.	often require expensive maintenance.
B.	may be difficult to integrate with new systems.
C.	use a collection of independent files or databases.
D.	All of the above.
Answer» E.

Discussion

42.	What would be the total cost of inventory, if a firm holds 200 units of a product ‘A’,wherethe carrying cost is Rs. 2 per unit?
A.	Rs. 202
B.	Rs. 100
C.	Rs. 198
D.	Rs. 400
Answer» E.

Discussion

43.	In which of the following systems an item’s inventory is stored at two different locations?
A.	Optional replenishment system
B.	Base stock system
C.	Two bin system
D.	Universal bar code system method
Answer» D. Universal bar code system method

Discussion

44.	Any manager in an organization needs to understand
A.	The basic concepts of ERP System
B.	The strategic planning process and the implementation process for ERP system
C.	(a) and (b)
D.	The computer programming used in ERP systems
Answer» D. The computer programming used in ERP systems

Discussion

45.	The value chain connection between a firm and its customers is called:
A.	inbound logistics.
B.	outbound logistics.
C.	CRM.
D.	None of the above.
Answer» C. CRM.

Discussion

46.	Online public relations (or e-PR) should aim to maximise favourable mentions of companies, products, brands, etc which are likely to be visited by target audiences. Which of the following activities fall within the remit of e-PR?
A.	Link building including reciprocal links
B.	Social networks and online communities
C.	Communicating with media (journalists) online
D.	All of the above
Answer» E.

Discussion

47.	A value chain analysis provides an analytical framework for an organisation to examine individual activities and determine value added at each stage. The principles can also be applied to an organisation's external value stream analysis which considers how the whole production and delivery process can be made more efficient. The activities can be categorized into those:
A.	All of the below
B.	Those required for product development or production systems
C.	Those that do not add value
D.	That create value as perceived by the customer
Answer» B. Those required for product development or production systems

Discussion

48.	Accepting that a customer has agreed to opt-in to receive further information, with customer profiling the minimum amount of online information that needs to be collected is an e-mail address. What is really required though to decide if the customer is a good potential target for further communications?
A.	Opt-out facilities to be removed
B.	A qualified lead
C.	Permission marketing
D.	Interruption marketing
Answer» C. Permission marketing

Discussion

49.	The typical benefits of e-supply chain management gained by a B2B company are quite comprehensive. Which of the following is false though?
A.	Increased efficiency of individual processes
B.	Reduced complexity of the supply chain
C.	Increased costs through outsourcing
D.	Improved data integration between elements of the supply chain
Answer» D. Improved data integration between elements of the supply chain

Discussion

50.	Which one of the following mathematical expressions can be employed to compute annual carrying cost?
A.	(Q-2)H
B.	(Q+2)H
C.	(Q÷2)H
D.	(Q×2)/H
Answer» D. (Q×2)/H

Discussion

Explore topic-wise MCQs in Chemical Engineering.

To manage e-supply chains effectively, benefits need to be developed into a performance management framework. Sambasivan and colleagues (2009) produced such a framework, identifying categories of measures and provided examples of metrics for each. Which of the following fits this framework?

Using the Internet for relationship marketing involves integrating the customer database with websites to make the relationship targeted and personalised. Through doing this there are many benefits to be gained but which of the below is not an advantage?

Who are the primary users of ERP systems?

Which of the following occurs when everyone involved in sourcing, producing, and delivering the company's product works with the same information?

Which of these is not a mySAP business suite?

A marketing campaign will not be successful if the costs of acquiring site visitors and customers are too high. The term used to describe the cost of acquiring a new customer is known as:

Which of the following is a reason for ERPs explosive growth?

E-mail marketing has to make strategic plans regarding outbound and inbound emails. E-mail is most widely used as a prospect conversion and customer retention tool. A database of customer names, email addresses and profile information used for e-mail marketing is usually known as:

What must a system do to qualify as a true ERP solution?

. Which of the following is NOT a benefit of supply chain management?

The value chain connection between a firm and its suppliers is called:

The use of online and offline promotion techniques to increase the audience of a siteis known as

ERP systems play a vital role in supporting

Using digital communications technologies to maximise sales to existing customers and encourage continued usage on online services is known as:

Which of the following is not true of (BPR) business process reengineering?

Expand MRP.

As guidance to managing a global distribution, seven action points have beensuggested. Do these include:

ERP can be used in _________.

Sub modules of Sales and Distribution modules are:I. Order Management II. Warehouse Management III. Foreign Trade IV. Sales Support

ERP systems have evolved from

Which of the following is not true of problems that can arise when firms within asupply chain do not collaborate?

Internally focused systems support _____________ within the organization.

A typical ERP system includes this module:

Which of the following mathematical expressions can be employed to compute inventorycost?

What are the primary business benefits of an ERP system?

ERP systems provide a number of benefits which include

Sales force automation software is a subset of which type of software package?

Logistics is an integral part of supply chain management. Which explanation best represents outbound logistics?

Which of the following is a recommendation that will successfully implement anenterprise wide system?

The ERP systems which are poorly conceived and/or poorly implemented, will

There are different techniques to both initiate and build relationships with customers by using a combination of online and offline techniques. What is the 'customer life cycle' though?

Match the following: First set:I. Material request management II. Material Issue III. Material Receipt IV. Stock Valuation Second set:

The term ERP stands for

An older system that is still of use to an organization despite the need for frequentmaintenance is a(n):

What was the rationale behind introducing the Global Data Synchronisation Networkin 2005?

Which of the following is the cost of carrying an item in inventory for a specific period oftime?

ERP system is a highly integrated, and enterprise wide information system thatcovers

A major strength of MRP is its capability

Legacy systems:

What would be the total cost of inventory, if a firm holds 200 units of a product ‘A’,wherethe carrying cost is Rs. 2 per unit?

In which of the following systems an item’s inventory is stored at two different locations?

Any manager in an organization needs to understand

The value chain connection between a firm and its customers is called:

Online public relations (or e-PR) should aim to maximise favourable mentions of companies, products, brands, etc which are likely to be visited by target audiences. Which of the following activities fall within the remit of e-PR?

The typical benefits of e-supply chain management gained by a B2B company are quite comprehensive. Which of the following is false though?

Which one of the following mathematical expressions can be employed to compute annual carrying cost?