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This section includes 11 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
An organization gave a declaration on its opening on 16th June 2019 that it wants ‘To eradicate poverty by 2025’. Which quality statement is it referring to? |
| A. | Vision Statement |
| B. | Mission Statement |
| C. | Quality Policy Statement |
| D. | Submission Statement |
| Answer» B. Mission Statement | |
| 2. |
The ______ and _______ can be together used in daily decision making. |
| A. | Vision Statement, Decision Statement |
| B. | Mission Statement, Decision Statement |
| C. | Vision Statement, Mission Statement |
| D. | Decision Statement, Progress Statement |
| Answer» D. Decision Statement, Progress Statement | |
| 3. |
Vision Statement talks about the _______ future of the company and Mission Statement talks about the organization’s ______ leading to the future. |
| A. | Long term, Present |
| B. | Short term, Future |
| C. | Long term, Future |
| D. | Short term, Present |
| Answer» B. Short term, Future | |
| 4. |
Vision Statement must remain intact even if the market changes. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 5. |
Which of the following is not a key element of a Mission Statement? |
| A. | Obligation to Stakeholders |
| B. | Scope of the Business |
| C. | View of the Future |
| D. | Quality Policy |
| Answer» E. | |
| 6. |
The quality policy is approved by the __________ |
| A. | Quality Improvement Team |
| B. | Quality Council |
| C. | Quality Control Team |
| D. | Quality Assurance Team |
| Answer» C. Quality Control Team | |
| 7. |
The quality policy should be written by the CEO and feedback from its employees is needed. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 8. |
The guide for the organization as to how the organization would provide products and services to its customers is called the _________ |
| A. | Quality Policy Statement |
| B. | Product and Service Statement |
| C. | Product Statement |
| D. | Service Statement |
| Answer» B. Product and Service Statement | |
| 9. |
The declaration which lists the functions of an organization and mentions about the purpose of its employees, customers, and suppliers is called the _________ |
| A. | Customer Statement |
| B. | Mission Statement |
| C. | Supplier Statement |
| D. | Employee Statement |
| Answer» C. Supplier Statement | |
| 10. |
The aspiration of the company in a short declaration is called the ________ |
| A. | Vision Statement |
| B. | Mission Statement |
| C. | Quality Policy Statement |
| D. | Submission Statement |
| Answer» B. Mission Statement | |
| 11. |
Which among the following is not an element of quality statements? |
| A. | Vision Statement |
| B. | Mission Statement |
| C. | Quality Policy Statement |
| D. | Submission Statement |
| Answer» E. | |