Explore topic-wise MCQs in Total Quality Management.

This section includes 8 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.

1.

Which of the following concept can be used for continually exchanging information between suppliers and customers in order to improve the product or service quality?

A. Multifunctional teams
B. Product ambassador
C. Service ambassador
D. There is no such concept
Answer» B. Product ambassador
Discussion
2.

Which of the following business activities must be performed by customers and suppliers so that a friendly and satisfactory relationship is maintained between them?

A. Procurement only
B. Production and inventory planning only
C. Clerical work and systems only
D. Procurement, production and inventory planning, clerical works and systems
Answer» E.
Discussion
3.

Both _____ and _____ are fully responsible for the control of quality.

A. Organization, supplier
B. Organization, ambassador
C. Supplier, ambassador
D. Ambassador, organization founder
Answer» B. Organization, ambassador
Discussion
4.

Who gave the ten principles for customer/supplier relations?

A. Ishikawa
B. Deming
C. Crosby
D. Taguchi
Answer» B. Deming
Discussion
5.

Which of the following should not be included in a non-adversarial contract between customer and supplier?

A. Quality
B. Quantity
C. Delivery method
D. Threat to quit
Answer» E.
Discussion
6.

The quality of the product is substantially affected by _______

A. Supplier quality
B. Supplier fund
C. Supplier money
D. Supplier name
Answer» B. Supplier fund
Discussion
7.

Continuous quality improvement cannot be translated into reality without treating suppliers as partners.

A. True
B. False
Answer» B. False
Discussion
8.

Suppliers are considered as partners in the organization.

A. True
B. False
Answer» B. False
Discussion