MCQOPTIONS
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MCQOPTIONS
This section includes 356 Mcqs, each offering curated multiple-choice questions to sharpen your Bachelor of Banking & Insurance (B.B.I) knowledge and support exam preparation. Choose a topic below to get started.
| 51. |
Experiments performed by Ivan Pavlov led to what theory? |
| A. | classical conditioning |
| B. | operant conditioning |
| C. | social learning |
| D. | behavior shaping |
| Answer» B. operant conditioning | |
| 52. |
Which of the following is not a biographical characteristic? |
| A. | political affiliation |
| B. | age |
| C. | sex |
| D. | tenure |
| Answer» B. age | |
| 53. |
Which of the following statements is true about the term “ability”, as it is used in the field oforganizational behaviour? |
| A. | it refers to an individual’s willingness to perform various tasks. |
| B. | it is a current assessment of what an individual can do. |
| C. | it refers exclusively to intellectual skills. |
| D. | it refers exclusively to physical skills |
| Answer» C. it refers exclusively to intellectual skills. | |
| 54. |
Most valuable asset in an organization is |
| A. | land and building |
| B. | cash and bank balances |
| C. | human being |
| D. | technology |
| Answer» D. technology | |
| 55. |
According to management guru Tom Peters, almost all quality improvement comes from ofdesign, manufacturing, layout, processes, and procedures. |
| A. | modification |
| B. | stratification |
| C. | integration |
| D. | simplification |
| Answer» E. | |
| 56. |
Today’s managers understand that the success of any effort at improving quality and productivitymust include. |
| A. | process reengineering |
| B. | quality management programs |
| C. | customer service improvements |
| D. | employees |
| Answer» E. | |
| 57. |
The subject of organizational culture has been most influenced by which behavioural sciencediscipline? |
| A. | anthropology |
| B. | psychology |
| C. | social psychology |
| D. | political science |
| Answer» B. psychology | |
| 58. |
Which of the following fields has most helped us understand differences in fundamental values,attitudes, and behaviour among people in different countries? |
| A. | anthropology |
| B. | psychology |
| C. | political science |
| D. | operations research |
| Answer» B. psychology | |
| 59. |
The science that focuses on the influence people have on one another is. |
| A. | psychology |
| B. | anthropology |
| C. | political science |
| D. | social psychology |
| Answer» C. political science | |
| 60. |
blends concepts from psychology and sociology. |
| A. | corporate strategy |
| B. | anthropology |
| C. | political science. |
| D. | social psychology |
| Answer» E. | |
| 61. |
The science that seeks to measure, explain, and sometimes change the behaviour of humans andother animals is known as . |
| A. | psychiatry |
| B. | psychology |
| C. | sociology |
| D. | organizational behavior |
| Answer» C. sociology | |
| 62. |
Which behavioural science discipline is most focused on understanding individual behaviour? |
| A. | sociology |
| B. | social psychology |
| C. | psychology |
| D. | anthropology |
| Answer» D. anthropology | |
| 63. |
Psychology’s major contributions to the field of organizational behavior have been primarily at what level of analysis? |
| A. | the level of the group |
| B. | the level of the individual |
| C. | the level of the organization |
| D. | the level of the culture |
| Answer» C. the level of the organization | |
| 64. |
Mr.Balu is late for work each day by about ten minutes. How would attribution theory describethis behaviour? |
| A. | it shows consensus. |
| B. | it shows similarity. |
| C. | it shows reliability. |
| D. | it shows consistency |
| Answer» E. | |
| 65. |
If a person responds the same way over time, attribution theory states that the behaviour shows. |
| A. | distinctiveness |
| B. | consensus |
| C. | consistency |
| D. | continuity |
| Answer» D. continuity | |
| 66. |
An OB study would be least likely to be used to focus on which of the following problems? |
| A. | an increase in absenteeism at a certain company |
| B. | a fall in productivity in one shift of a manufacturing plant |
| C. | a decrease in sales due to growing foreign competition |
| D. | an increase in theft by employees at a retail store |
| Answer» D. an increase in theft by employees at a retail store | |
| 67. |
While the Functions, Roles, Skills, and Activities approaches to management all differ, they allrecognize that effective and successful managers must develop which of the following? |
| A. | people skills |
| B. | technical skills |
| C. | efficiency |
| D. | entrepreneurialism |
| Answer» B. technical skills | |
| 68. |
Which of Luthans’ managerial activities involves socializing, politicking, and interacting withoutsiders? |
| A. | traditional management |
| B. | communicating |
| C. | human resource management |
| D. | networking |
| Answer» E. | |
| 69. |
According to Fred Luthans and his associates, which of the following is considered a part oftraditional management? |
| A. | disciplining |
| B. | decision making |
| C. | exchanging routine information |
| D. | acquiring resources |
| Answer» C. exchanging routine information | |
| 70. |
Which one of the following would not be considered a human skill in Katz’s structure? |
| A. | decision making. |
| B. | communicating |
| C. | resolving conflicts |
| D. | working as part of a team |
| Answer» B. communicating | |
| 71. |
According to Katz, technical skills encompass the ability to. |
| A. | analyze and diagnose complex situations |
| B. | exchange information and control complex situations |
| C. | apply specialized knowledge or expertise |
| D. | initiate and oversee complex projects |
| Answer» D. initiate and oversee complex projects | |
| 72. |
A manager is valued by her colleagues for her ability to perform effective break-even analysis onupcoming ventures. In this case, her colleagues value her for competencies that fall within which of Katz’s essential management skills categories? |
| A. | technical |
| B. | communication |
| C. | human |
| D. | conceptual |
| Answer» B. communication | |
| 73. |
Robert Katz identified three essential skills that managers need to have in order to reach theirgoals. What are these skills? |
| A. | technical, decisional and interpersonal |
| B. | technical, human, and conceptual |
| C. | interpersonal, informational and decisional |
| D. | conceptual, communication and networking |
| Answer» C. interpersonal, informational and decisional | |
| 74. |
Mintzberg concluded that managers perform 10 different, highly interrelated roles. Which of thefollowing is one of the broad categories into which these roles could be grouped? |
| A. | intrapersonal |
| B. | institutional |
| C. | decisional |
| D. | affective |
| Answer» D. affective | |
| 75. |
As a manager, one of James’s duties is to present awards to outstanding employees within hisdepartment. Which Mintzberg managerial role is James acting in when he does this? |
| A. | leadership role |
| B. | liaison role |
| C. | monitor role |
| D. | figurehead role |
| Answer» E. | |
| 76. |
What term is used for the extent to which an individual displays different behaviours in different situations? |
| A. | continuity |
| B. | integrity |
| C. | flexibility |
| D. | distinctiveness |
| Answer» E. | |
| 77. |
Mr.Dirash has a job which pays an excellent salary. He has a good relationship with his peers and his supervisors. He also likes the fact that the company policy fits well with what he personallybelieves, and that he has received considerable recognition for his achievements at the company. Which of these factors is 'MOST likely' responsible for the fact that Dirash loves his job? |
| A. | high compensation |
| B. | good nature of peer relationships |
| C. | good nature of supervisor relationships |
| D. | recognition for his achievements |
| Answer» E. | |
| 78. |
Over the past two decades, business schools have added required courses on people skills to manyof their curricula. Why have they done this? |
| A. | managers no longer need technical skills in subjects such as economics and accounting to succeed. |
| B. | there is an increased emphasis in controlling employee behavior in the workplace. |
| C. | managers need to understand human behavior if they are to be effective. |
| D. | these skills enable managers to effectively lead human resources departments. |
| Answer» D. these skills enable managers to effectively lead human resources departments. | |
| 79. |
Which of the following departmentalization can be considered necessary in an organization where thecompany’s products fall into several categories with very different production methods for each category? |
| A. | customer |
| B. | production |
| C. | process |
| D. | matrix |
| Answer» D. matrix | |
| 80. |
Mr.Sajeev rated Mr. Rajiv high in his job evaluation because both belong to same area andgraduated from the same University. It is an example of: |
| A. | central tendency |
| B. | halo effect |
| C. | similar-to-me effect |
| D. | misperception |
| Answer» D. misperception | |
| 81. |
Your boss never gives you the benefit of the doubt. When you were late back from lunch, heassumed that you had simply taken too much time. He never considered that the elevators were out and you had to walk up 10 flights of stairs. Your boss is guilty of _____. |
| A. | self-serving bias |
| B. | selective perception |
| C. | fundamental attribution error |
| D. | inconsistency |
| Answer» D. inconsistency | |
| 82. |
If everyone who is faced with a similar situation responds in the same way, attribution theorystates that the behaviour shows _____. |
| A. | consensus |
| B. | similarity |
| C. | reliability |
| D. | consistency |
| Answer» B. similarity | |
| 83. |
Maslow grouped the five needs into two categories |
| A. | higher-order needs and lower-order needs. |
| B. | supreme needs and local needs |
| C. | self needs and others needs |
| D. | luxurious needs and comfort needs |
| Answer» B. supreme needs and local needs | |
| 84. |
In Maslow’s hierarchy needs which of the following pair of needs is ranked as” lower order needs”? |
| A. | physiological and safety needs |
| B. | physiological and social need |
| C. | self actualization and safety needs |
| D. | social and esteem needs |
| Answer» C. self actualization and safety needs | |
| 85. |
Which of the following is one of the relationships proposed in expectancy theory? |
| A. | reward-satisfaction relationship |
| B. | satisfaction-performance relationship |
| C. | rewards-personal goals relationship |
| D. | effort-satisfaction relationship |
| Answer» D. effort-satisfaction relationship | |
| 86. |
The more consistent behaviour, the more the observer is inclined to ___. |
| A. | attribute it to interpretation |
| B. | attribute it to internal causes |
| C. | attribute it to consensus |
| D. | attribute it to external causes |
| Answer» C. attribute it to consensus | |
| 87. |
Which of the following is not a trait dimension in Big 5 personality trait? |
| A. | extroversion |
| B. | agreeableness |
| C. | ego |
| D. | culture |
| Answer» D. culture | |
| 88. |
Praveen is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing. Praveen has decided that if he just waits, conditions will improve. Praveen’s approach tothis problem is termed as: |
| A. | exit |
| B. | voice |
| C. | loyalty |
| D. | neglect |
| Answer» D. neglect | |
| 89. |
Factors other than satisfaction that impact one’s decision to leave a current job include all of thefollowing EXCEPT: |
| A. | labour market conditions |
| B. | length of tenure with the organization |
| C. | organizational citizenship behavior |
| D. | expectations about alternative job opportunities |
| Answer» E. | |
| 90. |
People with which type of personality trait commonly make poor decisions because they makethem too fast? |
| A. | type as |
| B. | type bs |
| C. | self-monitors |
| D. | extroverts |
| Answer» B. type bs | |
| 91. |
Mr. Sunil’s one-day salary was deducted because of his uninformed leave, as he was already warned about this behaviour. It is an example of which method of shaping behaviours? |
| A. | reinforcement |
| B. | positive reinforcement |
| C. | punishment |
| D. | negative reinforcement |
| Answer» D. negative reinforcement | |
| 92. |
While managing political behaviours in organization, the manager requires discouraging: |
| A. | negotiation |
| B. | relationships |
| C. | self interest |
| D. | dialogue |
| Answer» D. dialogue | |
| 93. |
Today’s managers understand that the success of any effort at improving quality and productivitymust include _____. |
| A. | quality management programs |
| B. | customer service improvements |
| C. | employee's participation |
| D. | manufacturing simplification |
| Answer» D. manufacturing simplification | |
| 94. |
Mr. Manoj, Manager ABC Company found that skills of workers and machinery used by them ascompared to the competitors in the market are obsolete within a year, which type of challenge ABC Company is facing? |
| A. | high quality and low quality |
| B. | globalization and culture |
| C. | rapid pace of change |
| D. | multiple stakeholders |
| Answer» D. multiple stakeholders | |
| 95. |
Raju believes that men perform better in oral presentations than women. What shortcut has beenused in this case? |
| A. | the halo effect |
| B. | the contrast effect |
| C. | projection |
| D. | stereotyping |
| Answer» E. | |
| 96. |
Sathish has a low absenteeism rate. He takes responsibility for his health and has good healthhabits. He is likely to have a(an): |
| A. | internal locus of control |
| B. | external locus of control |
| C. | core locus of control |
| D. | high emotional stability level |
| Answer» B. external locus of control | |
| 97. |
Sobha is an honest and straightforward person. She believes her employees are all similarlyhonest and straightforward, ignoring signs that they may be manipulating her. What perceptual shortcut is Sobha most likely using? |
| A. | contrast effect |
| B. | halo effect |
| C. | stereotyping |
| D. | projection |
| Answer» E. | |
| 98. |
The managers of a multinational company are located in France, India, Brazil, and the UnitedStates. Which decision-making technique seems most reasonable for this organization? |
| A. | a postal service interaction |
| B. | a brainstorming session |
| C. | a nominal discussion |
| D. | an electronic meeting |
| Answer» E. | |
| 99. |
A technique to bring changes in the entire organization, rather man focusing attention onindividuals to bring changes easily. |
| A. | organizational development |
| B. | organizational change |
| C. | organizational culture |
| D. | organizational conflicts |
| Answer» B. organizational change | |
| 100. |
Which of the following is/are not organizational factors causing stress |
| A. | task demand |
| B. | role demand |
| C. | role conflict |
| D. | satisfaction |
| Answer» D. satisfaction | |