MCQOPTIONS
Saved Bookmarks
MCQOPTIONS
This section includes 11 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
The quality improvement strategy which involves developing a new product, service, process, or activity using teams based on a complete understanding of the customer s requirements and expectations is known as __________ |
| A. | Repair strategy |
| B. | Refinement strategy |
| C. | Renovation strategy |
| D. | Reinvention strategy |
| Answer» E. | |
| 2. |
Re-engineering strategy is also known as ________ |
| A. | Repair strategy |
| B. | Refinement strategy |
| C. | Renovation strategy |
| D. | Reinvention strategy |
| Answer» E. | |
| 3. |
Renovation strategy is ______ compared to repair and refinement strategy. |
| A. | Equally costly |
| B. | Less costly |
| C. | More costly |
| D. | Cost cannot be compared |
| Answer» D. Cost cannot be compared | |
| 4. |
Innovation and technological advancements are two key factors in renovation strategy. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 5. |
The combinations of ________ are involved in organizational programs such as process improvement teams, suggestion systems, and empowerment. |
| A. | Repair and refinement strategies |
| B. | Refinement and renovation strategies |
| C. | Renovation and reinvention strategies |
| D. | Reinvention and repair strategies |
| Answer» B. Refinement and renovation strategies | |
| 6. |
Implementing refinement strategy improves efficiency and effectiveness. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 7. |
In which quality improvement strategy, improvements to processes, products and services are achieved on an incremental basis? |
| A. | Rejuvenate strategy |
| B. | Refinement strategy |
| C. | Renovation strategy |
| D. | Reinvention strategy |
| Answer» C. Renovation strategy | |
| 8. |
The quality improvement strategy that involves activities that continually improve a process that is not broken is called ________ |
| A. | Repair strategy |
| B. | Refinement strategy |
| C. | Renovation strategy |
| D. | Reinvention strategy |
| Answer» C. Renovation strategy | |
| 9. |
In which of the following quality improvement strategy, the customer s faulty product is either replaced or repaired as a temporary or short-term measure? |
| A. | Renovation strategy |
| B. | Refinement strategy |
| C. | Repair strategy |
| D. | Reinvention strategy |
| Answer» D. Reinvention strategy | |
| 10. |
The quality improvement strategy that aims at fixing the things so that they can perform their designed functions is called _______ |
| A. | Repair strategy |
| B. | Refinement strategy |
| C. | Renovation strategy |
| D. | Reinvention strategy |
| Answer» B. Refinement strategy | |
| 11. |
Who gave the Four R s of Total Improvement? |
| A. | Jack L. Huffman |
| B. | Deming |
| C. | Crosby |
| D. | Taguchi |
| Answer» B. Deming | |