Explore topic-wise MCQs in Total Quality Management.

This section includes 10 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.

1.

To have an empowered organization, we should allow the workforce to fail but guide them and counsel them when needed.

A. True
B. False
Answer» B. False
Discussion
2.

Which of the following is not a way to empower employees in an organization?

A. Telling them what their responsibilities are
B. Giving them authority equal to the responsibility assigned to them
C. Setting standards of excellence
D. Closing all training opportunities
Answer» E.
Discussion
3.

Which of the following is not a characteristic of empowered employees?

A. They are responsible for their own task
B. They are given a free hand in their work
C. They balance their own goals with those of the organization
D. They are not well trained, equipped, and creative and customer oriented
Answer» E.
Discussion
4.

Which of the following is not a condition required to create the empowered environment?

A. Everyone must understand the need for change
B. Some people must understand the need for change
C. The system needs to change to the new paradigm
D. The organization must provide information, education and skill to its employees
Answer» C. The system needs to change to the new paradigm
Discussion
5.

Job ______ targets expanding the context of an individual s job.

A. Enrichment
B. Nourishment
C. Empowerment
D. Card
Answer» D. Card
Discussion
6.

Job ______ targets expanding the content of an individual s job.

A. Enrichment
B. Nourishment
C. Empowerment
D. Card
Answer» B. Nourishment
Discussion
7.

Which of the following is odd one out with respect to the operational definition of empowerment?

A. People have ability to take responsibility and ownership
B. People have the confidence in taking responsibility and ownership
C. People are committed to take responsibility and ownership
D. People fear to take responsibility and ownership
Answer» E.
Discussion
8.

In the work environment, what is the meaning of empowerment?

A. Providing people the means, ability and authority to do something they have not done before
B. Discouraging people from doing something they have not done before
C. Threatening people to do something they have not done before
D. Threatening people to do something they have done before
Answer» B. Discouraging people from doing something they have not done before
Discussion
9.

Which are the two important factors on which empowerment depend on?

A. Individual s personal choices and his family choices
B. Individual s personal choices and his manager s choice
C. Individual s personal choices and the organizational climate
D. The organizational climate and his manager s choice
Answer» D. The organizational climate and his manager s choice
Discussion
10.

Empowerment is the opposite of ________

A. Motivated
B. Accomplishment
C. Helplessness
D. Goal
Answer» D. Goal
Discussion