MCQOPTIONS
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MCQOPTIONS
This section includes 14 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Which of the following cannot be considered as a technique to gather information about customer needs? |
| A. | Customer meetings |
| B. | Tracking customer complaints |
| C. | Government or Independent Laboratory Data |
| D. | Waiting for customer to come and tell about their needs |
| Answer» E. | |
| 2. |
Which of the following is not the best way to gather information about customer needs? |
| A. | Information on competitor s products |
| B. | Personal visits to customer locations |
| C. | Employees with special knowledge of the customer |
| D. | Threatening customers to tell their needs |
| Answer» E. | |
| 3. |
Which among the following is not a factor influencing customer perception of quality after making a purchase? |
| A. | Ease of use |
| B. | Ease of installation |
| C. | Previous experience |
| D. | Handling of repairs claims and warranty |
| Answer» D. Handling of repairs claims and warranty | |
| 4. |
Which among the following is not a factor influencing customer perception of quality at the point of making a purchase? |
| A. | Service and Repair Policies |
| B. | Support Programs |
| C. | Quoted Price for Performance |
| D. | Comparative Performance |
| Answer» E. | |
| 5. |
Which among the following does not fall under the category of factors influencing customer perception of quality at the point of making a purchase? |
| A. | Performance specifications |
| B. | Comments of sales people |
| C. | Warranty provisions |
| D. | Service effectiveness |
| Answer» E. | |
| 6. |
Which among the following does not fall under the category of factors influencing customer perception of quality before making a purchase? |
| A. | Previous experience |
| B. | Advertised price for performance |
| C. | Store reputation |
| D. | Reliability |
| Answer» E. | |
| 7. |
Which among the following is not a factor influencing customer perception of quality before making a purchase? |
| A. | Company s brand name and image |
| B. | Opinions of friends |
| C. | Spare parts availability |
| D. | Published Test Results |
| Answer» D. Published Test Results | |
| 8. |
Reputation of a firm brings the market to them and fetches them more customers. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 9. |
In the modern world, warranty attached to a product attracts and build markets. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 10. |
According to ASQ survey, which of the following is not part of customer perceptions? |
| A. | Performance |
| B. | Features |
| C. | Service |
| D. | Discredit |
| Answer» E. | |
| 11. |
Who among the following do not fall under the category of External Customers? |
| A. | Purchasers |
| B. | Merchants |
| C. | Hidden Customers |
| D. | Quality Management Unit of a Company |
| Answer» E. | |
| 12. |
Organizations / People who use the product or output as an input for producing their own product are called _________ |
| A. | Potential Customers |
| B. | Hidden Customers |
| C. | Suppliers |
| D. | Processors |
| Answer» E. | |
| 13. |
Those who are not currently using the product but have the capability of becoming customers in future are called __________ |
| A. | Potential Customers |
| B. | Hidden Customers |
| C. | Suppliers |
| D. | Processors |
| Answer» B. Hidden Customers | |
| 14. |
Who among the following is not a hidden customer? |
| A. | Regulators |
| B. | Critics |
| C. | Opinion leaders |
| D. | Managers |
| Answer» E. | |