MCQOPTIONS
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MCQOPTIONS
This section includes 11 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
Product-design problems arise due to changing ____________ or competitor coming up with a better product. |
| A. | Customer needs |
| B. | Owner needs |
| C. | Manager needs |
| D. | Supplier needs |
| Answer» B. Owner needs | |
| 2. |
Product-design problems involve the improvement of ___________ and the development of ___________ |
| A. | Existing products, new products |
| B. | Existing products, existing products |
| C. | New products, existing products |
| D. | New products, existing products |
| Answer» B. Existing products, existing products | |
| 3. |
Process-design problems involve the revision of ___________ and the development of ___________ |
| A. | Existing processes, new processes |
| B. | Existing processes, existing processes |
| C. | New processes, existing processes |
| D. | New processes, existing processes |
| Answer» B. Existing processes, existing processes | |
| 4. |
Which of the following cannot be considered as a motivation behind identification of process-design problems? |
| A. | Poor performance |
| B. | Introduction of new products |
| C. | Knowledge of benchmarking that we can do better |
| D. | The inherent desire to change the existing process |
| Answer» E. | |
| 5. |
Efficiency problems can be identified by ____________ and ___________ |
| A. | Benchmarking, Employee feedback |
| B. | Benchmarking, Founder feedback |
| C. | Benchmarking only |
| D. | Employee feedback only |
| Answer» B. Benchmarking, Founder feedback | |
| 6. |
When the system is performing unacceptably from the owner s point of view, then we have _________ |
| A. | Compliance problems |
| B. | Unstructured problems |
| C. | Efficiency problems |
| D. | Product-design problems |
| Answer» D. Product-design problems | |
| 7. |
Unstructured problems can be identified through negative customer feedback. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 8. |
How are unstructured problems different from compliance problems? |
| A. | Compliance problems are not specified by standards |
| B. | Compliance problems cannot be collected by feedback process |
| C. | Unstructured problems are not specified by standards |
| D. | There is no difference, both are similar |
| Answer» D. There is no difference, both are similar | |
| 9. |
Compliance problems can be identified by comparing with standards or by collecting feedback from internal and/or external customers. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 10. |
When a structured system having standardized inputs, processes, and outputs is performing unacceptably from the customer s point of view, then we have _________ |
| A. | Compliance problems |
| B. | Unstructured problems |
| C. | Efficiency problems |
| D. | Product-design problems |
| Answer» B. Unstructured problems | |
| 11. |
Who gave the classification of five types of quality problems? |
| A. | Deming |
| B. | Gerald F. Smith |
| C. | Crosby |
| D. | Juran |
| Answer» C. Crosby | |