MCQOPTIONS
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MCQOPTIONS
This section includes 8 Mcqs, each offering curated multiple-choice questions to sharpen your Total Quality Management knowledge and support exam preparation. Choose a topic below to get started.
| 1. |
For proper implementation of TQM, we need ________________ |
| A. | To form a confidential group within the company |
| B. | To have two managers in the company |
| C. | To have effective communication between employees |
| D. | To have intermittent communication between employees |
| Answer» D. To have intermittent communication between employees | |
| 2. |
Decisions in a company which follows TQM is _______ |
| A. | Taken on the basis of the manager s knowledge |
| B. | Taken on the basis of the founder s knowledge |
| C. | Taken on the basis of the co-founder s knowledge |
| D. | Fact-based |
| Answer» E. | |
| 3. |
What is the kind of focus put in a company s processes in TQM? |
| A. | Unsteady improvement |
| B. | Passive improvement |
| C. | Continual improvement |
| D. | Steady improvement |
| Answer» D. Steady improvement | |
| 4. |
Which of the following is the kind of planning approach a company following TQM follows? |
| A. | Strategic, random approach |
| B. | Strategic, systematic approach |
| C. | Random approach |
| D. | Normal approach |
| Answer» C. Random approach | |
| 5. |
Benchmarking is a TQM technique. |
| A. | False |
| B. | True |
| Answer» C. | |
| 6. |
To attain customer satisfaction, which of the following is mandatory in TQM? |
| A. | Total employee involvement |
| B. | Manager involvement |
| C. | Founder involvement |
| D. | Co-founder involvement |
| Answer» B. Manager involvement | |
| 7. |
The customer determines the level of quality. |
| A. | True |
| B. | False |
| Answer» B. False | |
| 8. |
Which of the following is a principle of TQM? |
| A. | Product-centered system |
| B. | Customer-focus |
| C. | Intermittent improvement |
| D. | Decisions made by top executives only |
| Answer» C. Intermittent improvement | |