Employee participation after using TQM philosophy _______

We cannot comment on working relationships

The working relationships after using TQM philosophy _______

We cannot comment on working relationships

Which of the following is not an intangible benefit of following TQM?

Enhanced problem-solving capacity

Reduction in customer satisfaction

The product quality after using TQM philosophy _______

We cannot comment on product quality

Which of the following is a tangible benefit of following TQM?

Increase in employee grievances

Reduction in employee grievances

Increase in employee grievances

No change in employee grievances

We can’t comment on employee grievances

A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act?

The customer will respect the delay in implementation

There is no problem in delaying the implementation

The company will start to fail in satisfying customer needs and hence customer satisfaction

The customer will respect the delay in implementation

The manager will be sacked by the founder of the company

The 10 years performance of a company was analyzed. The company followed TQM philosophy for the first two years and moved back to traditional management. What can you conclude about the management culture of the company?

Lack of management commitment to follow traditional management

Lack of management commitment to follow TQM

Lack of management commitment to follow traditional management

The management of the company is properly functioning

We cannot comment on the management culture of the company

A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM?

Yes, only 14 members were sufficient for TQM implementation

Yes, only 25 members were sufficient for TQM implementation

No, TQM implementation requires the participation of all members of the company

Yes, only 14 members were sufficient for TQM implementation

We cannot comment on TQM implementation

A company producing biscuits implemented TQM philosophy. It collected feedback data for the age group 50 to 60 years and determined the number of people using the company’s biscuits and how satisfied they were with the product. Where did the company go wrong in its analysis?

It should not determine the number of people using their product and their level of satisfaction

It must take into consideration a larger age group

It should not determine the number of people using their product and their level of satisfaction

There is no mistake in their TQM approach

12 + Mcqs in Benefits Barriers Tqm in Total Quality Management Page 1 McqOptions

1.	Employee participation after using TQM philosophy _______
A.	Declines
B.	Remains the same
C.	Improves
D.	We cannot comment on working relationships
Answer» D. We cannot comment on working relationships

Discussion

2.	The working relationships after using TQM philosophy _______
A.	Declines
B.	Remains the same
C.	Improves
D.	We cannot comment on working relationships
Answer» D. We cannot comment on working relationships

Discussion

3.	Which of the following is not an intangible benefit of following TQM?
A.	Better company image
B.	Enhanced problem-solving capacity
C.	Enhancement of job interest
D.	Reduction in customer satisfaction
Answer» E.

Discussion

4.	The product quality after using TQM philosophy _______
A.	Increases
B.	Decreases
C.	Remains the same
D.	We cannot comment on product quality
Answer» B. Decreases

Discussion

5.	Which of the following is not a tangible benefit of following TQM?
A.	Increased profitability
B.	Increased market and customers
C.	Improved productivity
D.	Increase in quality costs
Answer» E.

Discussion

6.	Which of the following is a tangible benefit of following TQM?
A.	Reduction in employee grievances
B.	Increase in employee grievances
C.	No change in employee grievances
D.	We can’t comment on employee grievances
Answer» B. Increase in employee grievances

Discussion

7.	A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act?
A.	There is no problem in delaying the implementation
B.	The company will start to fail in satisfying customer needs and hence customer satisfaction
C.	The customer will respect the delay in implementation
D.	The manager will be sacked by the founder of the company
Answer» C. The customer will respect the delay in implementation

Discussion

8.	The 10 years performance of a company was analyzed. The company followed TQM philosophy for the first two years and moved back to traditional management. What can you conclude about the management culture of the company?
A.	Lack of management commitment to follow TQM
B.	Lack of management commitment to follow traditional management
C.	The management of the company is properly functioning
D.	We cannot comment on the management culture of the company
Answer» B. Lack of management commitment to follow traditional management

Discussion

9.	A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM?
A.	Yes, only 25 members were sufficient for TQM implementation
B.	No, TQM implementation requires the participation of all members of the company
C.	Yes, only 14 members were sufficient for TQM implementation
D.	We cannot comment on TQM implementation
Answer» C. Yes, only 14 members were sufficient for TQM implementation

Discussion

10.	The lack of proper training to the employees can act as a barrier to TQM implementation.
A.	True
B.	False
Answer» B. False

Discussion

11.	The inability to change the organizational structure is a barrier to TQM implementation.
A.	True
B.	False
Answer» B. False

Discussion

12.	A company producing biscuits implemented TQM philosophy. It collected feedback data for the age group 50 to 60 years and determined the number of people using the company’s biscuits and how satisfied they were with the product. Where did the company go wrong in its analysis?
A.	Identified the wrong age group
B.	It must take into consideration a larger age group
C.	It should not determine the number of people using their product and their level of satisfaction
D.	There is no mistake in their TQM approach
Answer» C. It should not determine the number of people using their product and their level of satisfaction

Discussion

Explore topic-wise MCQs in Total Quality Management.

Employee participation after using TQM philosophy _______

The working relationships after using TQM philosophy _______

Which of the following is not an intangible benefit of following TQM?

The product quality after using TQM philosophy _______

Which of the following is not a tangible benefit of following TQM?

Which of the following is a tangible benefit of following TQM?

The 10 years performance of a company was analyzed. The company followed TQM philosophy for the first two years and moved back to traditional management. What can you conclude about the management culture of the company?

A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM?

The lack of proper training to the employees can act as a barrier to TQM implementation.

The inability to change the organizational structure is a barrier to TQM implementation.

A company producing biscuits implemented TQM philosophy. It collected feedback data for the age group 50 to 60 years and determined the number of people using the company’s biscuits and how satisfied they were with the product. Where did the company go wrong in its analysis?