Why should monitoring and measuring be used when trying to improve ser – McqOptions

MCQOPTIONS

1.	Why should monitoring and measuring be used when trying to improve services?
A.	To validate, direct, justify and intervene
B.	To validate, measure, monitor and change
C.	To validate, plan, act and improve
D.	To validate, assign resources, purchase technology and train people
Answer» B. To validate, measure, monitor and change

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