Which of the following BEST describes a Service Desk? – McqOptions

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1.	Which of the following BEST describes a Service Desk?
A.	A dedicated number of staff handling Incidents and service requests
B.	A process within Service Operation providing a single point of contact
C.	A dedicated number of staff handling service requests
D.	A dedicated number of staff answering questions from users
Answer» B. A process within Service Operation providing a single point of contact

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