MCQOPTIONS
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MCQOPTIONS
| 1. |
Which of the following statements BEST describes the role of Communication during Service Operation? |
| A. | Communication is a separate process that needs to be defined and executed with Service Operation |
| B. | Good communication is essential for successful Service Operation, just as it is for any other phase of the Lifecycle |
| C. | Communication is more important in Service Operation than in any other stage of the Service Lifecycle |
| D. | Communication is defined as part of all processes and is executed in Service Operation |
| Answer» C. Communication is more important in Service Operation than in any other stage of the Service Lifecycle | |