Which pillar of TQM is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?

Which pillar of TQM is referred to when the study of customer needs

1.	Which pillar of TQM is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?
A.	Process Management
B.	Employee Empowerment
C.	Continuous Improvement
D.	Customer Focus
Answer» E.

Discussion

No Comment Found

Related MCQs

In Company E, the supervisors and employees solve problems based on their individual knowledge, skills, and instincts. In Company F, everyone in the organization solves problems based on substantive data. What can you infer about the management culture?
In Company A, the workers who are involved in producing a product are responsible for its quality. In Company B, everyone in the organization including the top executives is responsible for producing quality products. What can you infer about the management culture?
A company is known to have a reward policy for its employees. The manager gives its employees a chance to improve if a mistake is conducted by them. What can you infer about the management culture?
The manager of a company is known to threaten his employees for the presence of a defect. What can you infer about the management culture?
In traditional management, individual employees are held accountable for the presence of a defect.
Company M has short-term goals like achieving the predicted quarterly profit. Company N has long-term goals like achieving sustained customer satisfaction. What can you infer about the management culture?
In traditional management, quality is determined by the company. In total quality management, quality is determined by the customer.
Which pillar of TQM recognizes that product quality is a result of process quality?
Which pillar of TQM refers to TQM s environment of a committed and well-trained workforce that participates in activities involving quality improvement?
Which pillar of TQM refers to the act of developing a production process that reduces product variations, and by application of this process, the same product with the same level of quality is produced every time?

Which pillar of TQM is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?

Discussion

No Comment Found

Related MCQs

Reply to Comment